West Virginia American Water Announces All Systems Fully Operational and All Water Service Restored Statewide

No customers are experiencing storm-related water outages and precautionary boil water advisories are no longer in effect.

CHARLESTON, W.Va.--()--Water service has been fully restored to all 171,000 customers in West Virginia American Water’s systems following storms that caused extensive power outages across the state. While a small number of remote sites continue to run on backup generator power, customers are not experiencing any issues with their water quality or water pressure.

It will take several weeks to permanently repair dozens of storm-damaged communication hubs, radio antennas and cables at water storage tank sites; however, customers should not see any additional storm-related service disruptions or changes in water pressure.

Each day, West Virginia American Water treats and pumps 50 million gallons (more than 200,000 tons) of water through 3,500 miles of water main across the state. Water is pumped as far as 70 miles through mountainous terrain before it reaches its final destination at a home or business – a process which requires an immense amount of power.

“When power is interrupted to more than half of West Virginia American Water’s 350+ electricity dependent sites as it was following the June 29 storms, it takes a monumental effort by our employees to keep the water flowing,” explained Jeff McIntyre, president of West Virginia American Water. “Thanks to their dedication, expertise and tireless hours, these men and women put our customers first and were able to maintain uninterrupted water service to more than 90 percent of our customers throughout the entire event – an outstanding achievement they should certainly be proud of.”

Employees worked around the clock for days keeping water treatment plants operational and moving dozens of generators back and forth to remote sites across the state. Within the first eight days of the 2-week power restoration efforts, West Virginia American Water had restored full water service to all but approximately 200 of the company’s customers across the state. Water service has been fully restored to the remaining customers, and the precautionary boil water advisory issued statewide by the West Virginia Bureau for Public Health on July 2 has been lifted for all West Virginia American Water customers.

The company provided updates for customers on its website (www.westvirginiaamwater.com) and news and photos of the restoration efforts via Facebook (Facebook.com/wvamwater) and Twitter (Twitter.com/wvamwater) throughout the event.

“I would like to recognize the thousands of workers, emergency responders and volunteers who are working as diligently as our own employees to get through this challenging event,” McIntyre said. “I also am especially grateful for the families of our employees – many of whom changed vacation plans and spent the holidays apart from their loved ones in support of these critical efforts.”

West Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest water utility in the state, providing high-quality and reliable water services to approximately 600,000 people. Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 7,000 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 15 million people in more than 30 states, as well as parts of Canada. More information can be found by visiting www.westvirginiaamwater.com.

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Contacts

West Virginia American Water
Laura Jordan, External Affairs Manager
Office: (304) 340-2089
Mobile: (304) 932-7158
Laura.Jordan@amwater.com
www.westvirginiaamwater.com

Release Summary

Water service has been fully restored to all customers in West Virginia American Water’s systems during power restoration efforts following extensive storm-related power outages across the state.

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Contacts

West Virginia American Water
Laura Jordan, External Affairs Manager
Office: (304) 340-2089
Mobile: (304) 932-7158
Laura.Jordan@amwater.com
www.westvirginiaamwater.com