HOUSTON--(BUSINESS WIRE)--With a tag line of “taking it personally,” Oryx Align, a London-based IT services company, built its business on providing each of its customers with personalized service versus implementing a ‘cookie-cutter approach.’ The model quickly attracted customers, and the exponential growth required Oryx Align to adopt a more efficient approach to addressing customer demand or risk besmirching its growing reputation as one of London’s superior IT services organizations.
Oryx Align could no longer rely on its old belt and braces system of logging client calls, as managing director Carl Henriksen explains, “When we took service calls, they weren’t being fielded by any particular system, but with a mixture of spreadsheets, haphazard call-logging and a forest of stick-on notes.”
Keith Christie-Smith, technical manager for Oryx Align, adds, “Using BMC TrackIt has streamlined Oryx Align’s processes, allowing us to easily manage our clients’ hardware on-site, without attending the site and wasting time performing manual audits. Previously, it would take us a whole day to audit our customers’ equipment. With BMC’s TrackIt solution, we can now complete an audit on a particular machine within a few minutes.”
Exponential growth exposed manual processes that could not scale with customer demand.
Oryx Align evaluated two solutions – BMC Software’s (NASDAQ: BMC) TrackIt and Hornbill Essentials. The company selected BMC TrackIt because it’s an effective, simple-to-use and quick to implement help desk system. BMC TrackIt has streamlined Oryx Align’s processes, allowing for easy management of its clients’ hardware without visiting the site and wasting time performing manual audits.
Oryx Align can now monitor the status of its clients’ assets to ensure they are effectively supported. Streamlined IT processes saves valuable time – both for Oryx Align and its customers – allowing for better management of clients’ hardware.
For more information on the company’s implementation and BMC TrackIt, please visit:
- Read the full case study here
- Access the BMC TrackIt Customer Community
- Follow @BMC_TrackIt on Twitter
- Become a fan of BMC on Facebook
Business Runs on IT. IT Runs on BMC Software.
Business runs better when IT runs at its best. That's why more than 20,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended March 31, 2012, BMC revenue was approximately $2.2 billion. www.bmc.com
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software, Inc.