SINGAPORE--(BUSINESS WIRE)--DyStar Group Pte Ltd., a leading provider of sustainable products and services for the textile and leather industries, has seen its business’ rapid growth outstrip its IT help desk system. As a result, the time had come to make a change and upgrade for the future.
Originally, DyStar fielded IT requests generated from various helpdesk systems in more than 20 countries – a highly complex and unwieldy approach that was difficult to manage and could not keep up with the company’s growth. DyStar needed a comprehensive, centralized IT service management (ITSM) solution that could dramatically enhance IT response times and improve business productivity and customer service.
“After exploring a number of vendors, DyStar chose the BMC Remedyforce Service Desk solution because it gave us much better visibility into our IT resource deployment than anything else on the market,” said Vincent Goh, IT director at Dystar Group. “Using BMC Remedyforce, we can now focus on streamlining our day-to-day IT processes, improving our IT resource deployment and providing consistent support to users. Remedyforce was easy to implement and will continue to meet our needs as the business expands.”
The BMC Remedyforce Service Desk solution meets DyStar’s business and IT needs by:
- Automating support processes – from incident and change to analysis – enabling the support staff to maximize service stability and improve customer satisfaction.
- Achieving compliance by automating critical service management processes and optimizing IT assets through better resource allocation.
- Focusing on improving its current business processes and enhancing productivity while lowering costs.
“Forward-thinking companies such as DyStar see IT as a competitive weapon that will enable them to win in the marketplace while simultaneously lowering costs,” said Chip Salyards, BMC’s vice president for Asia Pacific. “With the secure and reliable BMC Remedyforce Service Desk solution, DyStar was able to eliminate a range of costly legacy systems and inefficient IT resource deployment, thus saving a lot of money while improving their customer experience.”
For more information on the BMC Remedyforce Service Desk solution, please visit:
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