MINNEAPOLIS--(BUSINESS WIRE)--Datalink (Nasdaq: DTLK), a leading provider of data center infrastructure and services, today announced a new managed monitoring service enabling data centers to outsource time-consuming system monitoring, alerting, problem identification, and performance analysis activities to Datalink’s dedicated managed services staff. The service is designed to help Datalink’s enterprise and midmarket customers maximize IT service levels for end users, free up internal IT teams to focus on more productive work, and simplify data center operations by sourcing infrastructure, technical support and monitoring from the same provider.
The new service continuously tracks the health and performance of data center systems and applications, including unified and virtual infrastructures such as Vblock™ and Flexpod™ environments; applications hosted within either a private cloud or a third-party IaaS, SaaS or PaaS cloud environment; and servers, storage/data protection, networks and database systems. Datalink specialists monitor all systems as well as setting filters and thresholds using industry best practices, eliminating the need for customers to allocate internal IT resources to research, deploy, and carry out day-to-day monitoring management and reporting functions.
Additional features that help optimize data center performance include:
- Synthetic transaction capabilities that simulate the end user experience, helping to ensure the satisfaction of employees, website visitors and other end users.
- Executive dashboards that provide real-time data and historical analysis of SLAs and capacity on both infrastructure and application levels.
- Quick identification of root causes for fast incident resolution as well as improved overall performance of IT services critical to the business.
- 24x7 real-time notification of infrastructure health and performance issues, including automatic escalation of high-level severity events.
"Even the largest companies with the biggest IT staffs have limited bandwidth for monitoring their infrastructure and sifting through mountains of data to uncover performance and capacity problems," said Mike Parsons, vice president of support services, at Datalink. "Our managed monitoring service dramatically improves monitoring quality, quickly zeroes in on issues and root causes, and helps IT organizations keep data center systems and applications running smoothly without investing time and money on in-house monitoring tools and responsibilities."
”This expansion of our services portfolio allows our enterprise and mid-tier customers to relieve IT staff of non-core monitoring activities and instead focus on strategic projects that can help drive the business,” added Datalink President and CEO Paul Lidsky. “With technical support, consulting and now managed services complementing our infrastructure solutions, our full suite of products and services helps IT organizations build, manage and optimize data center operations for maximum agility and efficiency.”
Datalink's managed monitoring service is backed by Datalink IT specialists with a combined 150+ years of enterprise backup and system monitoring experience and over 1,000 best-practice certifications from leading technology vendors. When problems are identified, customers also have the option to leverage the company’s OneCallsm technical support team to assist in the remediation process and thereby expedite problem resolution to avoid or minimize the impact on the business.
A complete data center solutions and services provider for Fortune 500 and mid-tier enterprises, Datalink transforms data centers so they become more efficient, manageable and responsive to changing business needs. Datalink helps leverage and protect storage, server, and network investments with a focus on long-term value, offering a full lifecycle of services, from consulting and design to implementation, management and support. Datalink solutions span virtualization and consolidation, data storage and protection, advanced networks, and business continuity. Each delivers measurable performance gains and maximizes the business value of IT. For more information, call 800.448.6314 or visit www.datalink.com.