WAKEFIELD, Mass.--(BUSINESS WIRE)--The Customer Experience Professionals Association (CXPA) today announced that registration is open for the second webinar in its complimentary 2012 educational series for members on a variety of customer experience management topics.
Who: |
The Customer Experience Professionals Association | |||||
What: |
Webinar for Members: "Connecting Business Outcomes to Customer Experience Effort" | |||||
When: |
Tuesday, March 20, 2012, 1-2 p.m. (Eastern) | |||||
Where: |
For more information and to register, go to http://www.cxpa.org/?page=webinars |
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This CXPA webinar, hosted by CXPA co-founder and chair Bruce Temkin, will illustrate how a successful approach to customer experience is closely aligned with an organization’s overall business goals. EMC Vice President of Quality and CXPA Board member Jim Bampos will discuss the way that his company is beginning to link improvements to customers’ experiences at specific moments of the customer journey with business performance improvements, through journey mapping.
The CXPA offers membership in two categories: Individual and Corporate; Corporate Memberships provide an unlimited number of Individual Memberships to employees. Additional information about the CXPA’s membership structure, benefits, and dues can be found at www.cxpa.org/join.
About the CXPA
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.
Founded in April 2011, the CXPA has more than 70 Corporate Members and more than 1,200 customer experience professionals in its community. CXPA Gold Sponsors include Adobe, Confirmit, Medallia, RightNow Technologies, SapientNitro, SAS, Tealeaf Technology, Vivisimo, and Vovici, a Verint Systems Company. Clarabridge, Inc., Corsential, Mattersight Corporation, and ResponseTek are CXPA Silver Sponsors. For more information, visit www.cxpa.org.
Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.