BOSTON--(BUSINESS WIRE)--Merchant Warehouse®, the industry’s leading innovator in payment processing solutions and merchant account services, today announced it secured three Stevie® Awards at the sixth annual Stevie Awards for Sales & Customer Service gala banquet on Monday, February 27 at Caesars Palace in Las Vegas. Merchant Warehouse was awarded a Gold Stevie for Online Sales Team of the Year and two Bronze Stevies for Customer Service Team of the Year and Inbound Marketing Program of the Year.
“At Merchant Warehouse, we pride ourselves on our dedication to our customers and our commitment to developing innovative technology that provides our sales and service teams with the ability to work efficiently while ensuring top-quality service,” said Henry Helgeson, co-CEO of Merchant Warehouse. “We are truly excited to be recognized for our hard work in these areas and this honor serves as continued motivation for future success.”
Award winning submissions included:
- Gold Stevie for Online Sales Team of the Year – With new drivers added to their program the team achieved a close rate increase of over 20 percent for all online marketing leads since April 2011, as well as an increase in the average value of an account by over 40 percent.
- Bronze Stevie Award for Customer Service Team – This team implemented new initiatives allowing them to manage call volume and work productivity, resulting in abandonment rates dropping below 5 percent and an average speed of answer improved to 15 seconds.
- Bronze Stevie Award for Inbound Marketing Program of the Year – The close rate on inbound marketing leads climbed over 20 percent since April of 2011. This team has significantly reduced overhead and wasteful spending as a result of their new programs.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM. More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30 percent over 2011.
“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer Service, which is the first program in which we conferred Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.stevieawards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.
About Merchant Warehouse
Merchant Warehouse is an award winning provider of payment processing solutions and merchant account services to small businesses, independent sales agents and partners nationwide. As an industry leader, Merchant Warehouse is committed to ensuring its merchants, agents and partners are offered the most forward thinking payment options available; delivering PCI compliant solutions that minimize the complexities of compliance for merchants of all sizes. The company offers competitive partner, agent and affiliate programs focused on providing comprehensive revenue opportunities as well as service, support and industry education. Headquartered in Boston, MA, since 1998, Merchant Warehouse continues to provide account services to hundreds of thousands of merchants and serves hundreds of agents and partners. For more information on Merchant Warehouse and partnership opportunities please visit merchantwarehouse.com.