CEA Launches Service Excellence Benchmark for Digital Imaging Industry

Powered by Service 800, New Tool Measures and Compares Customer Satisfaction and Service

ARLINGTON, Va.--(BUSINESS WIRE)--The Consumer Electronics Association (CEA)^® today launches CEA’s Service Excellence Benchmark, the only competitive measure in the Digital Imaging industry that can provide a confidential, independent view of customer satisfaction and service quality. This new member benefit will enable companies to evaluate their position in the marketplace by understanding their customers’ attitudes and impressions of their company.

“By offering this service to our digital imaging members, CEA hopes to provide them with a valuable tool they can use to advance their business and the industry as a whole.”

Powered by SERVICE 800, CEA’s Service Excellence Benchmark uses actual service transaction interviews with customers to provide feedback data and tools for service improvement.

“The digital imaging industry is highly competitive, and a company’s customer service performance often determines brand loyalty,” said John Tunnell, vice president, member relations, CEA. “By offering this service to our digital imaging members, CEA hopes to provide them with a valuable tool they can use to advance their business and the industry as a whole.”

CEA’s Service Excellence Benchmark will be available to all companies in the digital imaging industry, with a discount for CEA members. For more information regarding CEA’s Service Excellence Benchmark, contact Melissa Matalon 703-907-7611, or [e-mail].

About SERVICE 800

Founded in 1989, SERVICE 800 designs and administers real-time customer satisfaction measurement programs, helping service organizations follow up with customers within hours or days of service events. The company utilizes a distinctive follow-up telephone interview process, along with e-mail, web, and other follow-up techniques to measure customer satisfaction. With offices in Minneapolis and London, SERVICE 800 has been measuring customer satisfaction for corporations throughout the world for two decades. For more information, go to www.service800.com.

About CEA:

The Consumer Electronics Association (CEA) is the preeminent trade association promoting growth in the $195 billion U.S. consumer electronics industry. More than 2,000 companies enjoy the benefits of CEA membership, including legislative advocacy, market research, technical training and education, industry promotion, standards development and the fostering of business and strategic relationships. CEA also owns and produces the International CES – The Global Stage for Innovation. All profits from CES are reinvested into CEA’s industry services. Find CEA online at www.CE.org, www.DeclareInnovation.com and through social media: https://www.facebook.com/#!/CEAfeed, http://twitter.com/ceafeed, http://blog.ce.org/.

UPCOMING EVENTS

• Digital Music Forum East
  February 22 - 23, 2012, New York, NY
• CEA Economic Retreat
  February 28 - March 2, 2012, Vail, CO
• LA Games Conference
  April 23 - 24, 2012, Los Angeles, CA
• CES on the Hill
  April 24, 2012, Washington, D.C.

• Digital Patriots Dinner
  April 25, 2012, Washington, D.C.

• 2012 Spring Technology & Standards Forum
  May 14 - 18, 2012, Dallas, TX
• Producers Guild of America’s Produced By Conference
  June 8 - 10, 2012, Culver City, CA

• CE Week
  June 25 - 29, 2012, New York, NY
• CEA Line Shows
  June 27 - 28, 2012, New York, NY
• iStage Competition
  June 2012, New York, NY

• 2012 SINOCES
  July 5 – 8, 2012, Qingdao, China

• CEA Industry Forum
  October 14 - 17, 2012, San Francisco, CA
• CEO Summit and Board Retreat
  October 17 - 19, 2012, CA
• CES New York Press Preview featuring CES Unveiled@NY
  November 12, 2012, New York, NY

• 2013 International CES
  January 8 – 11, 2013, Las Vegas, NV