CINCINNATI--(BUSINESS WIRE)--Convergys Corporation (NYSE: CVG) announced today that it has signed a new group-wide Framework Agreement with E.ON IT. E.ON IT GmbH is the IT function of E.ON AG, one of the largest private power and gas companies in the world. The agreement will enable E.ON IT to leverage within E.ON the full portfolio of Convergys solutions, driving enhanced customer experiences.
Throughout 2010 and 2011, Convergys worked closely with three E.ON affiliates in a variety of markets to conduct a series of pilots to test Convergys’ capability to deliver sophisticated rating and billing functionality related, but not limited to, Smart Metering. The success of these pilots has culminated in the signing of this new global framework agreement.
“We look forward to broadening our relationship with Convergys, so we can replicate the success of the pilots on a group-wide scale,” said Edgar Aschenbrenner, Chief Information Officer of the E.ON AG and Chairman of the E.ON IT GmbH Management Board. “We are excited about the future possibilities and services that we are able to deliver to our customers with the support of Convergys’ intelligent solutions.”
“Convergys’ solutions will help E.ON IT to make the most of the company’s current back office infrastructure investment by expanding their system capabilities to solve business needs brought on by changing business conditions, including Smart Metering and growing customer requirements,” said Eran Ofir, General Manager, Global Utilities, Convergys Smart Revenue Solutions.
Andy Corkhill, Head of Utilities EMEA, Convergys Smart Revenue Solutions, adds, “Convergys will support E.ON IT group-wide to enable a better customer experience, using products such as Rating & Billing Manager, among other Convergys solutions.”
Convergys develops and implements Smart Revenue Solutions for the utility, energy retail and communications markets. These solutions help energy retailers and others companies meet the billing and customer care needs for the residential, commercial and industrial, and wholesale sectors, enabling them to solve today’s business needs and evolve to take advantage of tomorrow’s opportunities.
About E.ON IT
E.ON IT GmbH is the IT function of E.ON AG, one of the largest private power and gas companies in the world. E.ON IT manages all IT matters for the E.ON Group and has over 2700 employees. The company has its headquarters in Hanover and is represented across Europe by nine subsidiaries in Bulgaria, the Czech Republic, Hungary, Italy, the Netherlands, Romania, Slovakia, Sweden and the United Kingdom.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Convergys Smart Revenue Solutions
Convergys Smart Revenue Solutions is at the forefront of enabling global businesses to intelligently monetize their services, driving revenue and profits through innovative billing, customer care, and real time charging and policy solutions. Convergys solves today’s business challenges and positions providers to evolve to take on future opportunities. Convergys’s customer-focused approach delivers straight-forward, best-of-breed technology from its Smart Suite, which enhances the customer experience.
Jeff Hazel, Convergys Media/Public Relations, +1 513 723 7153 or email@example.com