ManageEngine Taps Zoho Cloud-Based Reporting for MSP Center Plus

Integration of Zoho Reports Meets Custom Report, Big Data Challenges Facing MSPs

• Report on monitoring data via simple, spreadsheet-like UI
• Write queries written in any database dialect or syntax
• Generate PDFs or embed reports in websites, intranets, or other applications

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the integration of its agent-based network monitoring software, MSP Center Plus, with Zoho Reports, the cloud-based reporting and business intelligence service from Zoho. The move enables managed service providers (MSPs) to easily organize data and create insightful reports and dashboards, all of which are vital to demonstrating their efforts to safeguard and enhance the performance of their customers’ distributed networks.

“The integration of MSP Center Plus and Zoho Reports simplifies and automates reporting on different sets of monitoring data for different customers, giving MSPs more time to work, rather than report, for their customers.”

The biggest reporting challenges for MSPs concern custom reporting and big data sets generated by monitoring solutions. MSPs need custom reports to meet each customer’s unique demands, but most monitoring software cannot create such reports. Most third-party reporting tools offer custom reporting but do not integrate with MSPs’ monitoring software, leaving MSPs to manually consolidate reports created by multiple tools. Meanwhile, the big data sets generated by increasing mobile and other network device traffic only compound the reporting challenge.

“Service providers spend a lot of their valuable time creating reports manually,” said Dev Anand, MSP Center Plus product manager for ManageEngine. “The integration of MSP Center Plus and Zoho Reports simplifies and automates reporting on different sets of monitoring data for different customers, giving MSPs more time to work, rather than report, for their customers.”

Assessing the Advanced Reporting in MSP Center Plus

With today’s announcement, the entire feature set of Zoho Reports is now available to MSP Center Plus users, giving MSPs the flexibility to easily generate customer-specific reports. The advanced reporting capabilities most significant to MSP Center Plus users include an easy to use, spreadsheet-like interface that supports drag-and-drop report and dashboard building. Users also have immediate access to 60 pre-configured performance reports and 6 pre-configured dashboard views.

Additionally, the entire database of MSP Center Plus is uploaded to Zoho Reports, so users can create powerful, custom reports with SQL queries written in any database dialect or syntax. Users can also take advantage of standard relational modeling features like defining relationships between tables (using lookup columns), enforcing data integrity, auto-joining data across multiple tables, and auto-numbering.

Other highlights of the Zoho Reports integration with MSP Center Plus include:

• Variety of reporting components. Users have access to a wide range of reporting components, including pie charts, bar graphs, pivot tables and tabular view components that ensure the most insightful report building and analysis possible.
• Collaborative analysis. Users can develop reports together, enabling informed, collaborative business decisions. Fine-grained access control gives the report owner control over data and reports being shared.
• Reports anywhere. Users can embed reports in websites, intranets, blogs, applications and Microsoft SharePoint Server. Reports can also be exported to PDF, XLS and CVS formats and emailed to MSP customers.

Anand said, “Traditional reporting tools such as Crystal Reports offer excellent flexibility but lack online collaboration features. By integrating Zoho Reports, MSP Center Plus users can now generate a report once and share it with colleagues, partners and customers across the world instantly. And the auto-publish options ensure shared reports get automatically updated with changes made in the original document.”

Pricing and Availability

MSP Center Plus offers Zoho Reports as an advanced reporting plug-in at $995/year.

For more information on MSP Center Plus, please visit http://www.manageengine.com/products/msp-center. For more information on ManageEngine, visit www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

About MSP Center Plus

MSP Center Plus is agent-based network monitoring software designed for managed service providers (MSPs) and small and medium businesses (SMBs) managing highly-distributed networks. It is highly scalable and can manage up to 25,000 remote Windows- or non-Windows-based servers, desktops, network devices, ATM/POS devices, kiosks, billboards and more — regardless of location — on a 24x7 basis. MSP Center Plus also includes IT automation workflows for Windows registry, file, services and process management. For more information on MSP Center Plus, visit www.manageengine.com/products/msp-center.

About ManageEngine

ManageEngine is the leading provider of cost-effective enterprise IT management software. The ManageEngine suite offers Integrated IT Management, Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform. ManageEngine also offers Site24x7, a SaaS-based end-user experience monitoring service. ManageEngine products are easy to install, setup and use, and offer extensive support, consultation and training. More than 50,000 organizations in 200 countries, from different verticals, industries and sizes, use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of Zoho Corp. For more information on ManageEngine, please visit www.manageengine.com.

ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, MSP Center Plus, Zoho Reports, integrated IT management, network monitoring, managed service provider, MSP, network configuration, application performance monitoring, performance monitoring, cloud monitoring, virtualization, cloud, IT management, business service management, user experience monitoring, workflow automation, network management, server management