ISITE Design and the City of Cambridge Launch a Mobile Citizen Reporting Application

BOSTON--(BUSINESS WIRE)--ISITE Design, a Portland, OR- and Boston, MA-based digital agency launched Cambridge iReport, a mobile application that directly connects City of Cambridge citizens to government services.

“We're excited to partner with the City of Cambridge to help them enable richer citizen engagement”

Cambridge iReport offers citizens a direct connection to report problems such as potholes, defective street lights, graffiti and rodents. The mobile application automatically detects the device location and allows citizens to attach a photo and description. Cambridge iReport is the City of Cambridge’s first native-platform mobile application and is available for both iPhone and Android devices.

The application has helped reduce phone calls, decrease staff time to write up ticket orders and enabled the City to resolve issues more quickly. The process is also easy for citizens, taking less than a minute to report a problem.

Cambridge iReport is part of a growing trend of citizen engagement platforms that leverage digital technology to improve services and provide more transparency in the process. The city collaborated with ISITE Design’s mobile team to plan, design and build the application.

"We're excited to partner with the City of Cambridge to help them enable richer citizen engagement,” said Gene Ehrbar, Director of Mobile Solutions for ISITE Design. “Working with the City's developers, we’ve been able to connect the applications directly to their online resolution system, and also deploy the application to multiple platforms using PhoneGap.”

About ISITE Design

ISITE Design is a digital agency focused on building digital experiences that help organizations innovate and grow. The agency’s dedicated mobile development team helps organizations with mobile strategy, mobile web experiences and native applications on iOS and Android platforms. Founded in 1997, ISITE Design services clients globally from its offices in Portland, OR, Boston, MA, and Santa Monica, CA. Clients include Genzyme, Zipcar, MIT and Siemens.

For more information, go to: www.isitedesign.com