BOSTON & GENEVA--()--PHT Corporation continues to define the standard for global ePRO customer support with the launch of the first live chat line in the ePRO industry. Live Chat 24/7 is available via StudyWorks®, PHT’s secure online portal which provides real-time compliance and enrollment used to improve safety and efficiently manage clinical trial subject data.
“Building stronger relationships with our customers and understanding their needs is a top priority for PHT. We are extremely excited to offer our customers yet another easy access point for real-time high quality global support!”
PHT Live Chat is operated by PHT Technical Support Specialists who are 100% dedicated to supporting PHT ePRO trials. Customers can access Live Chat 24/7 through PHT’s new SmartReports™, as well as through PHT’s corporate site, phtcorp.com. All chat sessions are automatically logged into PHT’s incident management system and become part of the trial Archive.
Proactive features of Live Chat give Technical Support Specialist’s the ability to initiate a session with a visitor, identify their browser and operating system, and co-browse or re-direct to allow for quick troubleshooting and issue resolution.
Dwight Cooper, VP of Client Services for PHT, said “Building stronger relationships with our customers and understanding their needs is a top priority for PHT. We are extremely excited to offer our customers yet another easy access point for real-time high quality global support!”
For more information on PHT comprehensive ePRO System including StudyWorks, please visit phtcorp.com.
About PHT Corporation
PHT Corporation is the industry's only dedicated full-service ePRO provider. PHT offers clients a comprehensive solution for acquiring, managing and analyzing data collected directly from patients through all phases of clinical development. More than 115 biopharmaceutical companies use PHT's ePRO System to easily collect high quality, regulatory compliant clinical trial data. PHT's proven LogPad®, NetPRO™ and versatile SitePad® Systems deliver the voice of the patient, in 97 languages, from homes and sites in 67 countries around the world. Patient experiences captured firsthand by PHT's ePRO System have been used successfully in at least 18 regulatory submissions and 16 approvals to date resulting in 14 PRO-based label claims for sponsors. For more information on PRO and ePRO innovations, review the interactive content and demonstrations at phtcorp.com. Follow PHT on Twitter.
PHT and StudyWorks are registered trademarks of PHT Corporation. SmartReports is a trademark of PHT Corporation.
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