Avtex Wins Interactive Intelligence Pace Setter Award for Contact Center Solutions

Recognized for generating the most sales revenue in North America

MINNEAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has honored Avtex with its annual Pace Setter, Contact Center award. The award is given to the reseller that generates the most North American contact center sales revenue.

“This award demonstrates how well Avtex understands not only the contact center, but the importance of the entire customer experience”

The evaluation period for revenue results is July 1, 2010 to June 30, 2011. Revenue for this award is based on most contact center seat licenses sold in North America of the Interactive Intelligence Customer Interaction Center (CIC), the vendor’s flagship all-in-one IP communications software suite.

“This award demonstrates how well Avtex understands not only the contact center, but the importance of the entire customer experience,” said Interactive Intelligence sales VP, Paul Weber. “By using its extensive knowledge of CIC’s very flexible architecture and carefully listening to customer needs, Avtex has shown that it can consistently adapt our software to maximize customer value, thus increasing their return-on-investment.”

A long-time Interactive Intelligence Elite Partner, Avtex was one of the first true unified communications solutions providers with expertise in contact center automation, enterprise IP telephony, customer relationship management, portals and collaboration, automated notifications, infrastructure solutions, and custom application design and development. With more than 1,200 total customers, the company reported $50 million in sales revenue last year with contact center solution sales representing a significant percentage of its business.

The Interactive Intelligence CIC software suite provides contact center automation, enterprise IP telephony, and business process automation functionality for mid-size to large organizations. CIC’s unique single-platform architecture based on open standards was designed to eliminate the cost and complexity introduced by multipoint products.

Avtex received its Pace Setter Award at the annual Interactive Intelligence Partner Conference held last week in Indianapolis, Indiana.

Avtex
Avtex, a Pohlad Family Company, is a provider of customer experience solutions that enable businesses to optimize interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in contact center, UC, CRM, portals and collaboration, notification, infrastructure solutions and custom application design and development. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Cincinnati, OH and Atlanta, GA. Find out more online at http://www.avtex.com or follow Avtex on Twitter at http://twitter.com/avtex.