Siteworx Offers Complimentary Read: Web Content Management For Online Customer Experience Report

RESTON, Va.--(BUSINESS WIRE)--Siteworx, Inc., a leading interactive agency and Web content management (WCM) consultancy, is now offering a complimentary download of the July 2011 report, “The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011.” The report defines Customer Experience Management (CXM) as, “a set of solutions which enable the management and delivery of dynamic, targeted, and consistent content, offers, products, and service interactions across digitally enabled consumer touchpoints.”

“a set of solutions which enable the management and delivery of dynamic, targeted, and consistent content, offers, products, and service interactions across digitally enabled consumer touchpoints.”

The report is aimed at content and collaboration professionals and shares Forrester Research Inc.'s evaluation of 10 WCM products across approximately 115 criteria.

This in-depth review provides:

• An analysis of the WCM software landscape, categorizing vendors based on their support for internal and external Web publishing
• The key components of online Customer Experience Management (CXM) solutions
• The evaluation of 10 vendors based on the strength of their current offering, product strategy and market presence

Over almost a decade, Siteworx has built a vital WCM Consulting practice with expert practitioners across all platforms – open source, custom and commercial WCM systems.

Key components of Siteworx’ WCM Consulting solutions include:

• Online brand management across multiple websites
• Globalization and localization
• Online targeting and personalization
• Analytics, testing and optimization
• Rich media integration
• Social networking and portal integration
• Multi-channel features – online, print, email, etc.

Please send all questions regarding Siteworx to [e-mail].

About Siteworx, Inc.

Siteworx is an award-winning interactive agency with deep roots in Web content management (WCM), search and analytics solutions, and Web strategy. Through an unparalleled combination of design and technology expertise, Siteworx helps interactive marketers, Web strategists and technology leaders achieve measurable business results. By designing and building elegant, addictive and enduring Web and mobile experiences, Siteworx delivers improved online performance to an impressive roster of clients, including NPR, the American Diabetes Association, National Geographic and U.S. News & World Report. Siteworx is a Microsoft Gold Certified Partner. For more information, please visit: www.siteworx.com. Follow Siteworx on Twitter @Siteworx.