TeleTech to Present at Dreamforce 2011

The cloud computing event of the year will showcase how businesses can tap into the power of social, mobile and open technologies to become social enterprises

SAN FRANCISCO--(BUSINESS WIRE)--TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of technology-enabled business process outsourcing solutions that drive commerce and lifetime customer value, today announced it will be presenting at salesforce.com’s Dreamforce 2011 conference (www.dreamforce.com).

“As leaders in cloud computing gather to share their best thinking at this year’s Dreamforce, the TeleTech team is excited to share best practices from companies of all sizes to deliver enterprise-class customer experience management solutions via the cloud.”

Dreamforce is salesforce.com’s industry-leading cloud computing event focused on inspiring customer, partner and developer success with cloud computing, taking place from Aug. 30 - Sept. 2, 2011, at the Moscone Center in San Francisco. TeleTech will be in booth #1320 in the Dreamforce Expo.

Carol Kline, TeleTech CIO, will present a breakout session titled “Size Does Not Matter,” on Aug. 31. The session will focus on leveraging the cloud to deliver enterprise-class technologies to contact centers of all sizes. Until the emergence of cloud-based offerings, few small and midsize enterprises could afford the technology investment required to meet the challenges of the modern marketplace. Kline will share case studies and technology solutions for operations that range from 150 employees to 10,000 employees and demonstrate how moving contact center operations to the cloud helps any size operation keep pace with growing customer and productivity demands – while realizing a strong return on investment.

“Solutions that manage integrated channels and performance optimization tools to deliver a differentiated customer experience are essential to succeed in the modern marketplace, and thanks to cloud technology, they’re more accessible than ever,” said Kline. “As leaders in cloud computing gather to share their best thinking at this year’s Dreamforce, the TeleTech team is excited to share best practices from companies of all sizes to deliver enterprise-class customer experience management solutions via the cloud.”

Dreamforce 2011 is the cloud computing event of the year. The ninth annual conference will welcome more than 30,000 customers, partners and developers to the new world of the social enterprise. With more than 450 sessions and 250 cloud companies in the expo, Dreamforce offers the content and educational opportunities that enable attendees to tap into the power of the social enterprise.

Additional Information

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ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 44,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, hosted technology, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.

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