FRISCO, Texas--(BUSINESS WIRE)--The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in workforce optimization solutions, and CSG (Culture, Service, Growth), a Veteran-owned Business Process Outsourcer, today announced that the two companies have formed an alliance to deliver flexible world class customer service solutions to their respective clients.
“Community Workforce Management is a critical component to CSG’s overall value proposition to prospects and clients,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “We in turn see our own value enhanced by offering CSG’s services to those contact centers who may have a strategic need to outsource a portion of their contacts or may want the peace of mind of knowing they can rapidly enable a third party to take all or any portion of their calls using a compatible scheduling philosophy. It is an obvious win-win for both companies and our respective customers.”
“CSG provides clients value beyond just handling the transaction – we see every contact as an opportunity to uncover future service enhancement opportunities,” said Tim Montgomery CEO of CSG. “Strong, effective workforce management is vital to providing world-class service in a contact center, and Community is a breakthrough solution. The key is that our partnership with WFMSG extends beyond that of a provider and client. Community workforce management is one more, very good, reason why clients select CSG. And now, WFMSG clients have the added security of knowing that a compatible business process outsourcer may be rapidly enabled. Both organizations have a stake in performance, and we are excited to announce this unique, value enhancing relationship.”
About Community WFM & WFMSG
For more information about The WorkForce Management Software Group, Inc.’s Community workforce management solution, please call (866) 668-6870 or email firstname.lastname@example.org or visit us on the web at www.wfmsg.com. Follow us on facebook @wfmsgcommunity or on twitter @wfmsg.
CSG was launched in 2010 by a team of industry experts who have developed and led call centers for numerous world-class organizations. In its first year of operation, CSG landed contracts with several Fortune 500 companies seeking new ways to enhance the customer experience. For more information about our world class customer service experience and Service 1st culture visit us on the web at CultureServiceGrowth.com.