TeleTech Recognized for Commitment to Employ Military Spouses

TeleTech@Home Inducted into Military Spouse Employment Partnership

DENVER--(BUSINESS WIRE)--TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of strategic consulting and technology-enabled business process outsourcing solutions that drive commerce and differentiate the customer experience, announced today that it has been selected to join the Military Spouse Employment Partnership (MSEP). MSEP is an exclusive group, currently consisting of 57 employment partners whose career opportunities are ideally suited to the unique needs of military spouses.

“TeleTech is proud to support America’s military forces by offering attractive, flexible employment opportunities to military spouses”

The U.S. Chamber of Commerce will host a signing ceremony to induct new corporate partners on June 29, 2011 at 10 a.m. in Washington, DC. Retired U.S. Navy Commander and TeleTech Vice President Richard Herbst will represent TeleTech at the event.

The Military Spouse Employment Partnership serves 1.2 million military spouses across the country. TeleTech holds the potential to employ thousands of spouses through its virtual work-at-home solution, TeleTech@Home, available in more than 39 U.S. states as well as the provinces of Ontario and Nova Scotia, Canada.

Approximately one-third of active duty military families are relocated each year, which translates to a move at least once every three years for the average military family. This constant transition makes consistent, sustained career opportunities more difficult to secure and maintain, despite solid education and training backgrounds among military spouses. The average Army spouse, for example, is more highly educated than his or her civilian counterpart, with nearly 75 percent having some post-graduate education, or a bachelor’s degree or higher level of education.

“TeleTech is proud to support America’s military forces by offering attractive, flexible employment opportunities to military spouses,” said Mike Jossi, TeleTech Executive Vice President of Global Human Capital. “TeleTech@Home welcomes these high caliber, reliable candidates and is committed to helping military spouses obtain career-sustaining employment that contributes to their family’s financial security.”

TeleTech@Home provides career opportunities for military spouses and returning veterans across the United States with unique work-at-home job opportunities during, and following, their committed active service to our country. Positions include customer experience associates, technical service representatives, multilingual customer service associates and supervisory roles. Many jobs are part-time and candidates can work flexible hours in the convenience and comfort of their own home. These types of positions offer military spouses and returning veterans the flexibility that they need, as well as job portability for frequent moves.

TeleTech@Home’s virtual support center is an efficient business model that enhances traditional contact center operations by providing unlimited access to an experienced and specialized workforce. With the backing of a highly secure proprietary technology, TeleTech@Home seamlessly delivers flexible and scalable staffing solutions that drive down operating costs and increase customer satisfaction.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 44,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of professional services, revenue generation, customer innovation, enterprise innovation, hosted technology, and learning innovation. For additional information, please visit www.teletech.com.