TeleTech Completes Multi-Year Renewal and Expansion of Relationship with Leading Retailer to Support Existing and New Business Lines

DENVER--(BUSINESS WIRE)--TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of strategic consulting and technology-enabled business process outsourcing solutions that drive commerce and lifetime customer value, won a contract renewal and expansion with a nationally renowned retailer. The contract empowers TeleTech to continue its existing services and also provide additional solutions for the retailer’s most important new line of businesses which include mobile, broadband and gaming. TeleTech was chosen for its track record of delivering superior outcomes, as well as for its thought leadership, breadth of capabilities, innovation, global footprint and operational flexibility.

“We continue to target clients who, like this retail client, recognize the strategic importance of customer retention and affinity, and partner with TeleTech to maximize the positive impact they have on both market share and valuation.”

Under the terms of the multi-year agreement, TeleTech will provide a full suite of capabilities, including professional services, revenue generation, customer innovation, back-office support and learning innovation, across 15 business lines to deliver exceptional, multi-channel customer experiences. For this retailer, TeleTech will continue to provide eCommerce, web hosting and content management, along with data analytics. TeleTech’s solutions will enable the client to proactively address heightened customer expectations driven by revolutionary changes in technology and anytime, anywhere connectivity.

In addition, the client relies on TeleTech@Home solutions to seamlessly manage seasonal spikes in demand year-round. TeleTech@Home provides flexible and scalable staffing solutions that increase customer satisfaction through high quality service while driving down operating costs.

“Today's products and services commoditize quickly. Successful companies know that the service experience defines their brand, and that brand perception drives customer affinity,” said Joe Bellini, TeleTech chief sales officer. “We continue to target clients who, like this retail client, recognize the strategic importance of customer retention and affinity, and partner with TeleTech to maximize the positive impact they have on both market share and valuation.”

For companies seeking to transform their brand experience, TeleTech integrates strategy with execution to deliver a comprehensive set of end-to-end solutions for the new generation of customers.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 44,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, hosted technology, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.