Global Knowledge Launches Exclusive Cisco Unified Communications Course

CARY, N.C.--(BUSINESS WIRE)--Global Knowledge, Cisco's Learning Partner of the Year in North America, today announced the availability of ACUCMX – Administering Cisco Unified Communications Manager Express and Unity Express, an exclusive three-day course in which students will get up to speed quickly with Cisco Unified Communications Manager Express and Cisco Unity Express.

Students in ACUCMX – Administering Cisco Unified Communications Manager Express and Unity Express will focus on administering and configuring a fully functional Cisco Unified Communications Manager Express environment. They will perform adds, moves, and changes and configure a full dial plan to the Public Switched Telephone Network (PSTN). Students will work with Cisco Unity Express Voice Mail and Unity Express Auto Attendant, and they will learn to add phones to the system, configure telephony features, and troubleshoot common problems.

Hands-on labs in ACUCMX – Administering Cisco Unified Communications Manager Express and Unity Express include:

• A real dial plan and Class of Service for calling out to the PSTN, branch offices, and PBXs
• Various traditional telephony connections such as FXS, FXO, E&M, T1 (CAS and PRI), and E1 (CAS and PRI)
• Administering Cisco Unified Communications Manager Express via command line interface, graphical user interface, and/or Cisco Configuration Professional
• Telephony features such as paging, pickup groups, and Music on Hold

Incoming students should have basic telephony configuration skills, familiarity with Cisco VoIP technologies, knowledge of traditional PSTN operations and technologies, and working knowledge of fundamental terms and concepts of voice networking.

ACUCMX – Administering Cisco Unified Communications Manager Express and Unity Express is available in classrooms and as a private on-site course that can be tailored to the needs of your organization. Learn more about ACUCMX and explore the comprehensive Cisco curriculum available from Global Knowledge at www.globalknowledge.com.

About Global Knowledge

Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.

Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe. Learn more at www.globalknowledge.com.