Toshiba America Business Solutions Inc. Receives “ACE Award” for High Marks in Customer Satisfaction

IRVINE, Calif.--(BUSINESS WIRE)--Toshiba America Business Solutions Inc. (TABS) has won the prestigious 2011 MarketTools ACE (Achievement in Customer Excellence) Award for Outstanding Service Support Satisfaction. This is the fourth time that Toshiba has received this recognition since MarketTools launched the awards program in 2005. This distinguished award showcases TABS’ superior commitment to its customers and highlights the company’s focus on providing exceptional service.

“Our number one priority is service to our customers, and receiving this accolade again proves that our commitment sets us apart in our industry. Our goal is to continue our winning streak for excellence in service in the future.”

“We are extremely pleased to receive the MarketTools ACE Award,” said Mark Mathews, president and COO, Toshiba America Business Solutions Inc. “Our number one priority is service to our customers, and receiving this accolade again proves that our commitment sets us apart in our industry. Our goal is to continue our winning streak for excellence in service in the future.”

Toshiba’s high marks in the “Outstanding Service Support Satisfaction” category come from Toshiba Business Solutions (TBS) dealers who, in accordance with MarketTools criteria, poll their customers to measure satisfaction levels. Receiving a MarketTools ACE Award demonstrates both rigorous application of enterprise feedback processes and outstanding performance.

“High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability,” said Scott Arnold, president and CEO, MarketTools, Inc. "We are delighted to recognize Toshiba for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives.”

About Toshiba America Business Solutions Inc.

Toshiba America Business Solutions Inc. (TABS) is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company in the world. TABS is a leading provider of managed print and professional services (MPS and PS), and manages product planning, marketing, sales, service, support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Central and South America and the Caribbean. MPS and PS are strategic focus areas for the company, which first developed and began marketing the Encompass™ MPS program in 2003.

Headquartered in Irvine, Calif., TABS has five divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.

Honored with the Channel’s Choice top award for “Superior Performance” eleven times by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry.

For more information on Toshiba products, programs, solutions and services, please visit www.copiers.toshiba.com.

About MarketTools, Inc.

MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit www.markettools.com.