TeleTech Selected to Provide Fully Hosted Technology and eLearning Solutions for One of North America’s Largest Energy Services Retailers

ENGLEWOOD, Colo.--(BUSINESS WIRE)--TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of technology-enabled, customer-centric business process solutions, has been chosen by one of North America’s largest energy services retailers to provide a fully hosted, cloud-based technology and eLearning solution.

“In today’s competitive environment, leading companies select TeleTech because of our singular focus on implementing solutions that optimize the customer experience. We do this through a rich operational heritage combined with a suite of consulting, technology and learning innovation capabilities that are unparalleled in the industry”

Under the terms of the multi-year agreement, TeleTech will enable this leading energy services retailer to migrate from a legacy premise-based infrastructure to a modern cloud-based Hosted Technology delivery capability. This state-of-the-art deployment involves hosting the entire network infrastructure and software applications required by their front- and back-office employees. TeleTech’s demonstrated expertise in designing, deploying and managing large, complex customer management environments will produce an exceptional multichannel customer experience for this client, while providing increased flexibility and scalability for future growth.

Additionally, TeleTech will apply its Learning Innovation expertise to transform this energy retailer’s employee and management training approach into a blended learning environment, including both online and instructor-led courses. Previously, this client maintained an unstructured learning system that did not provide consistency between lines of business, or allow for best practices sharing. By deploying TeleTech’s cutting edge Simulated Learning solution, learners are able to experience typical customer interactions in a safe, non-customer impacting classroom environment. Calls are recorded and key performance metrics are tracked just as they would be on a live operations floor. TeleTech’s Learning Innovation solutions are designed to increase speed to proficiency, reduce learning curves and training expenses and provide learners with 24x7x365 access.

“In today’s competitive environment, leading companies select TeleTech because of our singular focus on implementing solutions that optimize the customer experience. We do this through a rich operational heritage combined with a suite of consulting, technology and learning innovation capabilities that are unparalleled in the industry,” said Carol Kline, TeleTech’s chief information officer. “Our Hosted Technology solutions provide an end-to-end, best-in-class customer management capability that facilitates efficient and effective customer interactions across all touchpoints while enabling our clients to preserve capital for continued product or service innovation.”

TeleTech’s Hosted Technology solutions provide enterprises of all sizes with an attractive set of options to address today’s business challenges. Their innovative solutions help move contact center technology from a premise-based deployment to a cloud computing environment. TeleTech can also improve contact center productivity with a comprehensive set of desktop integration tools.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 42,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, hosted technology, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.