Everest Group CEO to Discuss Service Delivery Optimization at Upcoming IAOP and IQPC Conferences

Peter Bendor-Samuel to discuss strategic framework for sourcing portfolio optimization and service delivery effectiveness

DALLAS--(BUSINESS WIRE)--Many global services organizations must evolve and extract more value from their shared services and outsourced environments but are unsure how to move forward, according to Peter Bendor-Samuel of Everest Group, who will discuss service delivery optimization at two upcoming sourcing industry conferences.

“Today, most client organizations have matured in their use of global services, becoming skilled at achieving efficiency. But effectiveness remains the age-old issue”

Bendor-Samuel, chief executive officer of Everest Group, an advisory firm on global services, will discuss how organizations should proceed to move from efficiency to a state of effectiveness when he presents “Service Effectiveness: How Companies Can Evolve Their Service Delivery Value” at the following conferences:

• The 2011 Outsourcing World Summit, produced by the International Association of Outsourcing Professionals (IAOP), Feb. 21-23
• 15th Annual North American Shared Services & Outsourcing Week, produced by International Quality & Productivity Center (IQPC), March 1-3

“Today, most client organizations have matured in their use of global services, becoming skilled at achieving efficiency. But effectiveness remains the age-old issue,” said Bendor-Samuel. “Further complicating the situation, effectiveness is in the eye of the beholder, which results in misalignment among stakeholders. To move beyond efficiency, stakeholders need to examine their differences among key dimensions and then use that knowledge to unlock opportunities to achieve world-class delivery organizations that work hand-in-hand with recipient organizations to achieve effectiveness.”

For more information about IAOP’s 2011 Outsourcing World Summit, go to www.iaop.org. Visit www.sharedservicesweek.com to learn more about IQPC’s 15th Annual North American Shared Services & Outsourcing Week.

For more information about Everest Group and its global sourcing capabilities, please visit www.everestgrp.com, email [e-mail] or call [phone].

About Everest Group

Everest Group is an advisor to business leaders on global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research and industry resource services, Everest Group helps clients maximize value from internal transformations, shared services, outsourcing and blended model strategies. Established in 1991, Everest Group serves users of global services, providers of services, country organizations and private equity firms in six continents across all industry categories. For more information, please visit www.everestgrp.com and www.everestresearchinstitute.com.