NEC’s InUCB Helps Ameristar Jet Charters, Inc. Meet Expanding Customer Needs with Improved Contact Center Service

• NEC’s InUCB, a server blade-based UC for Business, solution helps Ameristar Jet improve customer service performance, including fewer abandoned calls, quick follow up with quotes for customers and shorter average hold times.
• Ameristar Jet is among the first customers to implement NEC’s InUCB, now available on the UNIVERGE^® SV8300 and SV8100 communications servers.
• Ameristar Jet leverages InUCB Call Center functionality, allowing agents to efficiently coordinate all aspects of charter and cargo flights.
• InUCB running internally on the SV8300 offers a 60-percent reduction in power usage compared to similar solutions requiring three servers.

IRVING, Texas--(BUSINESS WIRE)--NEC Corporation of America (NEC), a leading provider and integrator of advanced communication and IT solutions, today announced that Ameristar Jet Charter, Inc., one of the country’s largest operators of on-demand cargo jet aircraft, implemented InUCB, an integrated version of UC for Business now available on the UNIVERGE SV8300 and SV8100 communications servers. InUCB has helped Ameristar Jet create a more personalized customer experience within the contact center through new presence capabilities.

“We’ve been a customer of NEC and AIT Technologies for nine years and have been happy with our solution, but our company is growing and we needed a solution that can grow with us”

This improvement has allowed Ameristar Jet to consolidate communications and collaboration on one platform, the UNIVERGE SV8300 communications server. The solution replaces three machines from their server room that had previously handled voice, voicemail and call center applications separately.

“We’ve been a customer of NEC and AIT Technologies for nine years and have been happy with our solution, but our company is growing and we needed a solution that can grow with us,” said Stacy Muth, Vice President of Operations, Ameristar Jet. “The call center is critical to our operations because we need to quickly access priority information, including the weather, a plane’s fuel status and the caller’s information file. We’ve also embraced presence capabilities through InUCB, which allows our agents to see their colleagues’ availability, so callers are not transferred to busy agents.”

Previously, Ameristar Jet used NEC’s NEAX 2000 proven telephony platform with separate servers for its contact center and voicemail applications. By deploying InUCB for the SV8300, the company reduced the number of servers to just one, accounting for a 60-percent reduction in server power usage.

NEC Products and Solutions Benefitting Ameristar Jet:

• Integrated Unified Communications Platform: InUCB on the UNIVERGE ® SV8300

“NEC authorized dealer AIT Technologies, suggested and implemented InUCB because presence was a key feature for Ameristar Jet,” said Larry Levenberg, Vice President of Sales and Marketing for National Channels, NEC. “Ameristar Jet now has caller ID pop-up screens, the ability to quickly access subject matter experts and collaborate in real-time to resolve issues on-the-fly. Also key to this implementation was the fact that InUCB loaded internally on the SV8300 is resulting in significant reductions in space requirements, power and cooling costs.”

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About NEC Corporation of America

Headquartered in Irving, Texas, NEC Corporation of America is a leading provider of innovative IT, network and communications products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry’s broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications and biometric security. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with operations in 30 countries and more than $38.5 billion in revenues. For more information, please visit www.necam.com.

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About Ameristar Jet Charter, Inc

Ameristar Jet Charter, Inc. is one of the country’s largest operators of on-demand cargo jet aircraft, providing worldwide on-demand charter service and charter logistics management. Ameristar Jet is a full-service, on-demand aircraft charter company with global reach that delivers any type of freight from point A to point B day or night. Their staff is ready 24 hours a day, 7 days a week, with immediate price quotations and a customized door-to-door solution to meet everyone’s needs. For more information, please visit http://www.ameristarjet.com/.

About AIT

Founded in 1998, AIT Technologies has forged over 700 client relationships in North Texas. AIT Technologies maintains on-site inventories for the support of its customer base and a technical staff that receives rigorous factory training from its select group of industry-leading partners. For more information, visit www.go4ait.com.