TeleTech Awarded Multi-Year Agreement with Major Financial Services Information Company

ENGLEWOOD, Colo.--(BUSINESS WIRE)--TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the world's largest global providers of comprehensive enterprise solutions, has been selected by a major financial services information company to provide customer care and retention support for its consumer division. TeleTech was chosen for its high security standards and best-in-class human capital and performance management processes.

“As the information services industry continues to expand with ever increasing process and data complexity, so do customer expectations related to service superiority. At TeleTech, we understand how to create the ideal customer experience while ensuring customer information remains secure.”

Under the terms of the multi-year agreement, TeleTech will help this market leader manage continued heavy growth to improve their overall performance and maximize customer loyalty. In deploying its award-winning customer innovation solutions, TeleTech will bring a new level of flexibility and diversity to the client’s operations.

“Given the rapid pace of change in today’s business environment, developing innovation in our clients’ customer support and loyalty programs has become even more critical, especially for our high growth clients.” said Joe Bellini, TeleTech executive vice president and chief sales officer. “As the information services industry continues to expand with ever increasing process and data complexity, so do customer expectations related to service superiority. At TeleTech, we understand how to create the ideal customer experience while ensuring customer information remains secure.”

TeleTech helps bring value to every aspect of the customer life cycle. Its comprehensive solutions and techniques generate a higher return for clients in a highly competitive market.

ABOUT TELETECH

For nearly 30 years, TeleTech and its subsidiaries have helped the world’s largest companies achieve their most ambitious goals. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes. From strategic consulting to operational execution, our more than 42,000 employees drive success for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. Our companies deliver award-winning integrated solutions in support of customer innovation, revenue generation, hosted technology, enterprise innovation, learning innovation and professional services. For additional information, please visit www.teletech.com.