WorkForce Management Software Group Announces Distinguished Client Award Winner

Permanent General Companies Captures Savings with Community WFM

FRISCO, Texas--()--The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in contact center solutions today announced that Permanent General Companies has been recognized with their Distinguished Client Award for outstanding application of the Community workforce management solution in their contact centers. Permanent General deployed Community in 2005 and schedules over 300 agents across multiple locations, as well as, in-home agents, with the software. Permanent General uses the Community workforce management system to accurately forecast their future contact demand, build effective schedules and control the cost of delivering service to their clients.

“Community has enabled us to optimize the use of our resources in achieving our desired service levels, improve agent efficiency and reduce operating costs, ”said Allison Garrison, Vice President, Underwriting, Premium Finance & Customer Service. “We have been able to improve the accuracy of call forecasts, tackle more complex and creative scheduling, and improve schedule adherence using the features of Community and the expertise of WFMSG. Based on the improved results of our service center, we have further deployed the product to our sales call centers as well, allowing us to better forecast the seasonal and advertising patterns.”

“Permanent General derived their initial ROI based solely on the resulting reduction in overtime cost produced by more efficient scheduling in only ten months,” said Daryl A. Gonos, Principle for Sales and Marketing at WFMSG. “They have gone on to exploit features that empowered them to precisely forecast contact volumes and significantly increase agent productivity. Permanent General is truly a partner to our team and we are very pleased to recognize their success with this award,” Gonos concluded.

About WorkForce Management Software Group, Inc. (WFMSG)

WFMSG has emerged a leading innovator in scalable, enterprise, collaborative, low cost, contact center workforce management optimization solutions. WFMSG’s Community is 100 % browser based and is coupled with an intelligent deployment process that results in timely installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, AVAYA®, Cisco®, Interactive Intelligence®, Noble Systems® , Mitel®, T-Metric® and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com.

For more information about The WorkForce Management Software Group Inc’s Community workforce management solution, please call (877) 668-6870 or via email sales@wfmsg.com.

Contacts

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801
pr@wfmsg.com

Release Summary

WorkForce Managment Software Group Announces Client Awards, Permanent General Insurance Captures Savings with Community workforce management solution, PGC optimizes resources with Community WFM

Contacts

WorkForce Management Software Group, Inc.
Daryl Gonos, 877-668-6870 ext. 801
pr@wfmsg.com