SBA Unveils New Website and Launches SBA Direct - A New Tool Delivering Personalized and Targeted Resources

SBA.gov Demonstrates Agency’s Commitment to Transformation – Giving Small Business Owners Quick and Easy Access to the Resources they need to Succeed and Create Jobs

WASHINGTON--()--As part of the U.S. Small Business Administration’s mission to ensure that small business owners and entrepreneurs have access to accurate, timely and helpful information, SBA Administrator Karen Mills today unveiled a newly re-designed SBA website. The new site also features the launch of SBA Direct, a dynamic new web tool with a variety of personalization features that will help small businesses start-up, succeed and grow.

“With the launch of the new SBA.gov, we have reached a significant milestone in how the agency has evolved in using interactive web tools, social media and blogs to engage with, and better meet the needs of small business owners,” said SBA Administrator, Karen Mills. “While the SBA website has traditionally been an information-rich site, we wanted to make it easier for small business owners to navigate. With the new improved SBA.gov, business owners can access the answers they need, specific to their business profile, in an instant – it truly presents the face of the future of SBA.”

While the site features a variety of enhancements including a full re-design, new content, and improved navigation, the centerpiece is a dynamic new web tool called SBA Direct.

SBA Direct allows visitors to personalize their browsing experience according to their business type, geography and needs. SBA Direct then delivers relevant and targeted information on all aspects of running a business such as the steps involved in getting started, business growth strategies, and how to stay compliant with current laws and regulations. SBA Direct also provides information on the available SBA programs that can help businesses succeed, such as financial assistance, exporting and government contracting opportunities, counseling and training.

“Transforming the SBA into a proactive, responsive and ‘customer-centric’ organization that better serves the needs of the nation’s more than 29 million small businesses is an exciting, yet enormous effort,” said Mills. “We’ve made significant progress, and the new SBA.gov is just one example among many, including record growth capital financing, expedited loan approvals and the acceleration of disaster assistance resources and funds of how SBA has, and will continue to support the growth of small businesses and job creation.”

Other new features to the web site include:

  • SBA’s small business search that improves the accuracy and relevancy of search results —saving time and frustration.
  • Improved navigation that gives users one-click access to the information they need. Combined with the personalization features of SBA Direct, users no longer have to mine through pages of information to find answers.
  • Integration of Business.gov content including a variety of guides and tools that collate information from across government agencies to help business owners comply with laws and regulations, and take advantage of government programs.
  • Interactive location-based maps that allow users to quickly find small business resources in their area, including local SBA offices, and other sources of training and support.
  • User-rated content gives visitors to the site direct control in determining the most useful and relevant information to feature by small business topic.

SBA’s commitment to using web services to provide small businesses with greater access to the pool of government resources available began in 2006 with the launch of the award-winning Business.gov website, and later with the Business.gov Community initiative in 2009 (the first government-sponsored online community built specifically for small businesses), and more recently with SBA’s own social media presence on Twitter, Facebook and YouTube.

The new SBA.gov built on these achievements and best practices as a driver for its transformation. The project is also a flagship for the agency’s Open Government Plan, with the goal of building an online presence for SBA that is transparent, participatory and collaborative.

Keywords: SBA, Small Business Administration, open government, Gov 2.0, Business.gov, social media, Karen Mills, entrepreneurs, lending programs, social networks, government website, open gov, collaboration, transparency, small business loans, disaster assistance.

Release Number: 10-73

Contacts

U.S. Small Business Administration
Carol Chastang, 202-205-6987
carol.chastang@sba.gov

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Contacts

U.S. Small Business Administration
Carol Chastang, 202-205-6987
carol.chastang@sba.gov