LiveVox Reduces “Fixed” Dialer Maintenance and T1/DS3 expenses

Business Analytics team offers cost-efficiency consulting on contact center IT & telephony infrastructure

SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Inc., the leading provider of enterprise cloud-based consumer contact solutions, today announced the ability for contact centers to improve operational cost efficiency by reducing dialer maintenance and telephony expenses. As part of this solution, LiveVox has launched business analytics services that assess contact center IT and telephony infrastructure.

“The cloud then becomes a central integration point across locations or disparate hardware.”

Because brick-and-mortar and TDM infrastructure were historically perceived as fixed costs, contact centers had few avenues to optimize cost efficiency in those areas. Since the maturation of IP/MPLS and VoIP, contact centers now have the opportunity to reduce so-called “fixed costs,” such as dialer maintenance contracts and T1 or DS3 expenses. By converting formerly fixed costs into variable costs, contact centers can both better control expenses and manage capacity requirements.

This is especially important for contact centers that need to scale back capacity. LiveVox is a well proven solution for too little capacity. Now opportunities exist to right-size operations with too much. As a result, contact centers can shed maintenance costs and scale back telephony infrastructure, while leveraging the security and Quality of Service (QoS) of MPLS. These advantages can be leveraged without the firm forfeiting future growth with no capital expenditure and multiyear contractual commitments.

“The perfectly optimized organization is rare. Businesses typically are growing or retrenching,” said Louis Summe, Chief Executive Officer, LiveVox. “In the past, because of fixed-cost constraints, the easiest way to adjust operating expenses was through headcount and workforce deployment. MPLS and VoIP empower contact centers to reduce operating expenses while speeding deployment timeframes and improving service quality.”

Infrastructure Assessment Services

Because contact centers have myriad VoIP/MPLS configuration options, LiveVox now offers consulting services to help determine the best path for organizations to optimize the cost efficiency of their IT and TDM infrastructure. Like all LiveVox business analytics and professional services, this is provided to contact centers at no cost.

The LiveVox cloud platform is a fully burstable, 100% VoIP solution, already integrated to IP carriers and IP/PBXs. This enables LiveVox to control call path routing and subscription rates, while delivering the scale and service quality needed by large enterprises.

“MPLS delivers both the QoS and scale needed for large organizations, while simplifying and centralizing multi-site management,” said Michael Reed, Vice President, Technical Operations, LiveVox. “The cloud then becomes a central integration point across locations or disparate hardware.”

About LiveVox

LiveVox is the leading provider of enterprise cloud-based consumer contact solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.