US Airways Deploys ITA Software’s QPX in Call Centers

Launch of QPX in the Airline’s Reservations Call Centers Improves Staff Efficiency and Leads to a Better Customer Experience

CAMBRIDGE, Mass.--()--ITA Software, Inc., a leading provider of innovative solutions for the travel industry, today announced US Airways has deployed QPX™ across its call centers to further decrease transaction times and improve the overall customer experience across its website and reservations call centers.

US Airways has been using QPX on www.usairways.com since 2001 and ReShop™ in its call centers since early 2009. Now, US Airways is taking advantage of the rich features QPX offers in its call centers to provide improved call handling and customer service capabilities.

“There’s no doubt the addition of QPX to our call centers creates greater operational efficiencies. But customer satisfaction continues to rise dramatically as well,” said Kerry Hester, senior vice president, operations planning and support, US Airways. “We now have a more consistent brand experience, and we’ve made it easier for our customers to quickly find the information they need regardless of how they contact us.”

“US Airways is a valued, long-time customer and an excellent example of an airline that has taken advantage of ITA’s complete airfare pricing and shopping solution to ease the overall shopping experience for customers and agents,” said Gianni Marostica, chief commercial officer, ITA Software.

About ITA Software, Inc.

ITA Software (www.itasoftware.com) is a leading provider of innovative solutions for the travel industry. ITA’s QPX, a comprehensive airfare shopping system, is used by leading airlines and travel distributors worldwide including Alaska Airlines, American Airlines, Bing, Continental Airlines, Hotwire, Kayak, Orbitz, Southwest Airlines, TripAdvisor, United Airlines, US Airways, Virgin Atlantic Airways, and others. ITA is now offering a completely new airline passenger reservation system to improve the customer experience. On July 1, 2010, ITA announced a merger agreement to be acquired by Google. ITA was founded by computer scientists from MIT and is headquartered in Cambridge, Mass., USA.

Contacts

ITA Software
Cara Kretz, +1 617-714-2123
cara@itasoftware.com
or
fama PR (for ITA Software)
Liz Campbell, +1 617-758-4149
ita@famapr.com

Release Summary

ITA Software today announced US Airways has deployed QPX across its call centers to further decrease transaction times and improve the overall customer experience.

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Contacts

ITA Software
Cara Kretz, +1 617-714-2123
cara@itasoftware.com
or
fama PR (for ITA Software)
Liz Campbell, +1 617-758-4149
ita@famapr.com