NEW Honored by Walmart for Innovation

N.E.W. Customer Service Companies receives third award in as many years by Walmart Financial Services for groundbreaking retail solutions

STERLING, Va.--(BUSINESS WIRE)--N.E.W. Customer Service Companies Inc. (NEW), the nation’s leading provider of extended service plans, buyer protection services and product support, announced today it has received the Walmart Financial Services Innovation Award, its third award in three years from the national retailer. The company was recognized with the prestigious award at the annual Walmart Financial Services Supplier Summit Meeting held in June.

“Bringing innovation and value-added services to our clients is what we strive to do every day as a company. I could not be prouder of our talented cross-functional team of individuals who commit to never resting on their laurels and delivering outstanding products and service to Walmart and its customers.”

This annual award is presented to a Walmart Financial Services supplier who best demonstrates the overall ability to deliver innovation through new products, technological advances, groundbreaking processes and enhanced customer service models while exemplifying the Walmart culture. The award was presented by Jane Thompson, president, Walmart Financial Services. Thompson commended NEW for continually reinventing the Product Care Plan by successfully introducing a Disc Plan, which gives customers complete protection for their video games, DVDs, CDs and computer software.

“We are honored to receive this distinguished award from such a valued partner and a leading national retailer,” said NEW president and CEO Tony Nader as he accepted this honor during the awards luncheon. “Bringing innovation and value-added services to our clients is what we strive to do every day as a company. I could not be prouder of our talented cross-functional team of individuals who commit to never resting on their laurels and delivering outstanding products and service to Walmart and its customers.”

NEW, a Walmart Stores, Inc. partner since 1991, first launched their extended service plan program with Sam’s Club. The company launched services for Walmart.com in 2003, and in 2005 launched the Walmart Product Care Plan, covering televisions and computers throughout 3,500 Walmart stores. Since then, NEW has helped Walmart expand its coverage options for customers to include all electronics, sporting goods, lawn and garden merchandise, video games, DVDs, small appliances, automotive parts, hardware and more.

In 2008, NEW introduced a revolutionary Rapid Replacement Plan, offering Walmart customers 24-to-48-hour product replacement. In 2009, Walmart, with the support of NEW, expanded beyond the traditional break/fix model of warranties and introduced professional installation services for televisions, computers and home theater products.

About N.E.W. Customer Service Companies Inc. (NEW)

NEW, together with its affiliates and member companies, is the leading global provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers around the world. Founded in 1983, with headquarters in Sterling, Va., NEW provides award-recognized post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms in the United States, Canada, China, Japan, Turkey and the United Kingdom. NEW delivers a comprehensive customer care solution that begins on day one of the product purchase and extends through the end of the product life cycle. For more information, please visit NEW at www.newcorp.com or call 1-800 WHAT’S NEW (1-800-942-8763).