Nicor Home Services Wins Carrier’s 2010 President’s Award for Overall Excellence

NAPERVILLE, Ill.--(BUSINESS WIRE)--Nicor Home Services is pleased to announce that it has been awarded the 2010 Carrier President’s Award, recognizing exemplary leadership, customer satisfaction, industry expertise, business growth, and operational excellence. Carrier is a world leader in air conditioning, heating, and refrigeration systems, and recipients of their President’s Award are recognized as businesses that meet high expectations, not only as a Carrier dealer, but also as a Carrier Factory Authorized Dealer who support a 100% customer satisfaction guarantee.

“This year's recipients delivered exceptional customer service while achieving their business goals, as well as successfully positioning the Carrier brand in their respective markets”

Nicor Home Services provides a wide range of Heating, Ventilation, and Air Conditioning (HVAC) products and services through its wholly-owned, locally operated companies ― D.M. Dykstra, Tradewinds, and Hawthorn. The companies’ highly qualified service technicians serve northern Illinois’ customers from their locations in Crestwood, Naperville, and Elk Grove Village, respectively. Hawthorn is the only consecutive three-time President’s Award winner in Illinois, while Dykstra and Tradewinds have earned the award two years in a row.

“This year's recipients delivered exceptional customer service while achieving their business goals, as well as successfully positioning the Carrier brand in their respective markets,” said Michelle Caldwell, Brand Manager for Carrier Residential and Light Commercial Systems. “Our winners serve as role models to other dealers because they demonstrate results-oriented management, integrity, and a level of performance we hope all dealers aspire to emulate.”

Nicor Home Services is among a very elite group of HVAC providers. In addition to the President’s Award, the company has earned Carrier’s Distinguished Dealer citation, which is awarded to less than three percent of Carrier’s nationwide dealers. “We are proud of our many Carrier awards and are pleased be recognized for our efforts,” said Richard Dykstra Sr., General Manager for Nicor Home Services. “Our field technicians and dispatchers are committed to providing excellent service to our customers and the Carrier awards are a reflection of that commitment.”

Nicor Home Services was officially honored at a ceremony during Carrier’s annual meeting in Tampa Bay earlier this year. Richard Dykstra, Patrick Monson - Senior Manager of Add-on-Replacement Operations, and Scott Hamlyn - Senior Sales Manager, accepted the award on behalf of Nicor Home Services’ three HVAC companies.

Nicor Home Services is an affiliate of Nicor Gas and is not regulated by the Illinois Commerce Commission. Customers are not required to buy products or services from Nicor Home Services in order to receive service from the gas utility. Nicor Gas (NYSE: GAS) is one of the nation's largest natural gas distributors and is owned by Nicor Inc., a holding company.