Welch Allyn Offers Company’s First End-to-End Customer Service Program

Available services include installation and integration assistance, upkeep support and training

SKANEATELES FALLS, N.Y.--(BUSINESS WIRE)--Welch Allyn, a leading global manufacturer of frontline medical products and solutions, today introduced a holistic customer service plan based on three main tenets—support, education and professional services—which assists clients throughout the duration of their relationship with the company. Partners in Care Services^SM was designed to be a simple yet in-depth solution for Welch Allyn customers looking for an easy and cost-effective service program that would help them manage their Welch Allyn experience from start to finish. The company’s first fully comprehensive services program assists customers with installation, integration, training and ongoing management of all Welch Allyn systems.

“This program offers everything the customer needs to get the most out of their Welch Allyn experience. Whether it be an onsite visit, specialized classroom training or just a quick telephone call, Partners in Care Services puts the focus back on the customer—right where it belongs.”

“Customers commonly deal with automated complaint hotlines which often lead them in several confusing directions,” said Jason DiFraia, Welch Allyn Global Services category manager. “Welch Allyn offers flexible service plans with a personal touch, including on-site professional services, clinical and technical staff training, and most importantly, a support model that will meet a customer’s needs whether they have in-house staff or rely on Welch Allyn. Our customer care policies are the backbone of successful relationships because we adapt to whomever and wherever the client is. It’s a complete end-to-end solution.”

With the new Partners in Care Services program, customers can choose from different support service options to aid in maintenance, and each program can be tailored to fit the specific product in any environment. The program was developed with common customer service pitfalls in mind, so it provides not only one-on-one product counseling, but also access to service tools, the support center and new discounts.

Welch Allyn Offers Company’s First End-to-End Customer Service Program

The Welch Allyn Partners in Care Services program also includes an education aspect which provides training for clinicians and technicians through classes and materials developed by experienced specialists. And, for those buying a complex monitoring solution or the new Welch Allyn Connex® Electronic Vitals Documentation System, Welch Allyn also offers professional services to assist from planning through implementation and integration into a facility’s network.

“We’re dedicated to making sure our products provide working solutions to all the problems our customers might face in the field,” DiFraia added. “This program offers everything the customer needs to get the most out of their Welch Allyn experience. Whether it be an onsite visit, specialized classroom training or just a quick telephone call, Partners in Care Services puts the focus back on the customer—right where it belongs.”

About Welch Allyn

Founded in 1915 and headquartered in Skaneateles Falls, NY (USA), Welch Allyn is a leading global manufacturer of medical diagnostic equipment and a complete range of digital and connected solutions. With 2,600 employees working in 26 different countries, Welch Allyn specializes in helping doctors, nurses, and other frontline practitioners across the globe provide the best patient care by developing innovative products, breakthrough technologies, and cutting- edge solutions that help them see more patients, detect more conditions, and improve more lives. More information about Welch Allyn and its complete line of connected products and solutions may be found at www.welchallyn.com.