Single Source Systems, Inc. Announces Its Reseller Channel Expands to Twenty Business Partners Now Selling Service Management-Plus (SM-Plus®)

INDIANAPOLIS--(BUSINESS WIRE)--Single Source Systems, Inc. announces that Practical Software Solutions, Inc. joined the Single Source reseller channel, becoming the twentieth software reseller to bring to their customers the innovative, robust products developed by Single Source Systems, including Service Management-Plus (SM-Plus^®). Single Source has grown its reseller channel by 30% in the last year, as part of the company’s strategic emphasis on a “Global Reach, Local Touch.”

“We know what is happening in the service resource planning market and understand what resellers are seeking today”

SM-Plus is a Service Resource Planning solution which enables service-centric organizations to improve productivity, increase profitability and enhance customer satisfaction. The highly flexible solution is particularly well-suited for organizations involved in the repair or maintenance of technical or complex equipment, such as medical devices, fire/safety equipment and commercial heating and cooling.

This service vertical market offers resellers an opportunity to focus on a growing industry and specialize in learning the unique needs of this audience---and how Single Source products so adeptly solve the distinctive needs of a company’s entire service operation, from the call center to schedule/dispatch and field service.

Practical Solutions, a reseller headquartered in Concord, NC, has been meeting the business technology needs of customers since 1993 in the areas of accounting, manufacturing, and distribution.

“We’re excited about joining the Single Source reseller family and working with Single Source to utilize their vast resources to help us focus on this vertical market. We feel expanding into a new market segment opens up a great deal of potential for us,” says Vince Stamey, President of Practical Software. “We know that vertical specialization is the way a reseller today needs to differentiate them from the competition.”

Tony Petrucciani, founder and CEO of Single Source, agrees that vertical specialization is key to a reseller’s success in this increasingly competitive market. “We know what is happening in the service resource planning market and understand what resellers are seeking today,” he says. Turn key campaign programs, market education, product training and sales support are among the ways Single Source help resellers maximize their success.

Building a strong, successful reseller channel is the essential part of Single Source’s sales strategy. Reseller support programs, such as an extensive library of campaigns and marketing tools, are a high priority as the company emphasizes its “Global Reach, Local Touch” philosophy.

“Our plan for continuing growth calls for Single Source to expand its global presence,” says Petrucciani. “We have long enjoyed profitable opportunities in Western Europe, Asia, and Central America. In fact 25% of our customers are outside the US. Because of its flexibility, SM-Plus is well-suited for multi-currency, multi-lingual, international companies,” he adds.

A strong reseller channel completes the second portion of the Single Source “Global Reach; Local Touch” strategy. “We know that customers like to work with a company that is in their own backyard, someone they can turn to if they want advice or assistance. It’s all about the relationships. Local resellers fill that role,” says Petrucciani.

Single Source’s flagship product, SM-Plus, is a Microsoft .Net-based information system which manages and maintains both company-owned and customer-owned assets. SM-Plus provides highly functional service business process support, including call taking, scheduling and dispatch, wireless mobile field service, depot repair, work order management, preventive maintenance, service contracts, purchasing, inventory control, and costing. All functions seamlessly integrate to back-office financial and management reporting.

About Single Source Systems, Inc.

For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for nearly 600 customers worldwide, Single Source focuses on the total success of their customers – making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Gold Certified Independent Software Vendor (ISV), is a two–time winner of the prestigious Inc. 500 fastest growing, privately–held companies in America. For more information about Single Source, visit www.singlesrc.com.

About Practical Software Solutions, Inc.

Practical Software Solutions is an award-winning company comprised of talented and dedicated professionals who provide solutions for business management software needs. Established in 1993, the company offers industry expertise in accounting, manufacturing, distribution, construction, service management and professional services. For more information about Practical Software, visit www.practicalsoftwaresolutions.com.