SaaS Eclipses On-Premise Business Application Preference Within the Professional Service Industry According to a New Study from SPI Research

The 2010 “Professional Services Business Applications Market Adoption” Report Reviews Six Business Solutions

SAN FRANCISCO--(BUSINESS WIRE)--SPI Research’s Professional Services Business Applications Market Adoption report, based on responses from 244 professional service organizations reveals billable service organizations have increased their appetite for cloud-based (Software-as-a-Service) applications, overshadowing on-premise business solutions by a wide margin. The study found varied levels of application adoption:

• Enterprise Resource Planning (ERP) is the most prevalent (94%)
• Client Relationship Management (86%)
• Remote Service Delivery (81%)
• Professional Services Automation (56%)
• Human Capital Management (55%)
• Business Intelligence (43%)

The report provides PS executives and software application providers insight into the level of market adoption, integration and satisfaction with core Professional Service business applications. SPI Research also examines what sectors of the PS industry and which applications are moving to the cloud and how soon.

Application	Solution Satisfaction	Move to Cloud (yrs.)	Considering or on Cloud
ERP	3.71	1.66	37%
CRM	3.81	1.84	66%
PSA	3.66	2.02	62%
HCM	3.63	1.83	50%
BI	3.61	1.90	52%
Remote Serv. Del.	4.10	N/A	N/A

43% of the 244 participants represented embedded PS organizations within technology companies (Software, SaaS, Hardware and Networking). 57% represented independent professional service providers.

Market share leaders by category are: Intuit/QuickBooks (ERP); Salesforce.com (CRM); Webex (Remote Service Delivery); NetSuite/OpenAir (PSA); ADP (HCM) and SAP/Business Objects (BI).

The 2010 Professional Services Business Applications Market Adoption report was created by Jeanne Urich and R. David Hofferberth, P.E..

The complete 46 page report, which contains 60 insightful charts and tables, is now available for $295.

To see the table of contents and purchase the report click: http://www.spiresearch.com/reports/reports/rpt10PSBAMA.htm

About Service Performance Insight

Service Performance Insight focuses on the global service economy. We provide a unique depth of operating experience combined with unsurpassed analytic capability.

SPI Research provides an informed and actionable third-party perspective for service executives and technology providers. Our market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution development, selection, deployment and use.