Newfound Communications Signs Reseller Partnership Agreement with UTDi

LAWRENCE, Mass.--(BUSINESS WIRE)--Newfound Communications, Inc., a leading provider of call recording, interactive voice response (IVR) and dialing solutions for the telecommunications industry, today announced it has entered into a strategic reseller alliance with Unified TelData Inc. (UTDi), a leading provider of intelligent solutions for world-class communications based in California. Under the terms of the agreement, UTDi will offer its customers Newfound’s full portfolio of solutions including IP Call Recorder, VXML Dialer and MediaMixer.

“Newfound’s solutions are a welcome addition to UTDi’s portfolio. The company’s product produces great results in this extremely competitive market”

UTDi is a leading global provider of business communications applications, software and services. The UTDi team has developed the comprehensive skills needed to help today’s businesses transform their operations with Internet Protocol (IP) telephony and reap the benefits of new Intelligent Communications applications.

“Newfound’s solutions are a welcome addition to UTDi’s portfolio. The company’s product produces great results in this extremely competitive market,” explained Bill Bivins, Vice President of Sales at UTDi.

“We are pleased to enter into a strategic alliance with UTDi and believe its customers will benefit by deploying our cost-effective and reliable call recording and emergency notification products,” said Kris Hopkins, President and CEO of Newfound Communications. “Our product suite fully complements UTDi’s technology expertise, providing customers with the capability to take advantage of automated dialing and call recording solutions.”

Newfound offers three distinct products. Newfound IP Call Recorder reliably records any phone call, at any time, for any duration in a carrier, enterprise or contact center telephony environment. Whether calls are automated or agent-driven, the Newfound IP Call Recorder is the premier VoIP recording solution to verify transactions, improve performance, optimize business processes and accurately evaluate contact center operations. Capable of handling millions of calls daily, Newfound’s VXML Dialer manages VoiceXML-based outbound call campaigns and emergency alerts for carriers, call centers and enterprise. Newfound’s MediaMixer delivers engaging, branded and entertaining speech applications by overlaying a second channel of audio with a complete VoiceXML platform powered by Nuance.

About UTDi

Unified TelData, Inc. (UTDi) provides intelligent solutions for world-class communications to a broad range of customers globally including commercial, state, local, Education and federal clients such as: U.S. Navy, IRS, US Air Force, SBA, FBI, US Customs, Department of Labor and more. A full-service solutions provider with offices nationwide, UTDi offers its clients intelligently architected solutions as well as deployment, on-site training, technical support, financing options and maintenance programs. UTDi is a National Avaya Platinum Business Partner, ranking among the top 10 Avaya dealers in the United States.

About Newfound Communications, Inc.

Established in 2000, Newfound Communications, Inc. is a leading provider of dialing, call recording and interactive voice response (IVR) solutions. Headquartered in Lawrence, MA, Newfound offers the technology, tools and expertise to streamline automated customer service. Newfound is the leading source of innovative speech solutions utilizing VoiceXML and VoIP with its VXML Dialer and IP Call Recorder products. For more information, please visit: www.newfoundcomm.net or call 866-NEWFOUND (866-393-6863).