SiteOne Services and ProHome Partner for Warranty Management

SiteOne and ProHome International Create Customized Application for Delivering ProHome’s Warranty Management Service

ALAMO, Calif.--()--SiteOne Services the nation’s premiere provider of residential warranty and work-order technology solutions, selective outsourcing, and centralized call-center services, and ProHome International the nation’s oldest and largest provider of residential warranty management for builders and developers announced today that they have established a new partnership.

An immediate result of this partnership between these two market leaders is the creation of a customized application for the delivery of ProHome’s warranty-management services in over 115 markets in the USA. (Combined, the companies currently support more than 25,000 annualized housing starts in all major building markets.)

Focused on homebuilders and multi-family developers, the customized application is based on a combination of SiteOne’s Technology Platform and ProHome’s 26-years of “hands on” processes, both of which are renown for guaranteeing the efficient delivery of warranty-management services. With this partnership, the management of tens of thousands of warranties can now be centralized through a paperless, web-based process, which will result in dramatic productivity gains for all parties.

Additionally, together SiteOne and ProHome will offer their clients an entire range of warranty services, including new-buyer orientations, 30-day homeowner walk-throughs, and a variety of post move-in services, including home-maintenance solutions. Indeed, homeowners can now create a work order or repair request over the web and track it from creation to completion; subcontractors can access web-based reporting and check on warranty ticket status in real-time, 24/7.

SiteOne Services and ProHome International are two of the most-seasoned warranty management companies in North America. Together, the two companies have more than 40 years experience in the residential solutions industry. As this partnership develops, SiteOne Services and ProHome International will work even more closely to develop innovative programs for home builders and developers, such as highly customized and time-proven warranty processes, warranty management technology, and personnel training.

“SiteOne Services and ProHome International are two of the most-trusted brands in warranty service for a very good reason,” said SiteOne’s Mike Giosso. “Both of our companies have delivered extraordinary return-on-investment to their builder/developer customers, and we have provided warranty service that is second to none.”

“A warranty management program that encompasses exceptional service, proven processes, and state-of-the-art technology platform is essential in today’s marketplace,” said Jack Salmans, President and CEO of ProHome. “With this partnership, we are combining the remarkably complimentary talents of two market leaders – ProHome and Site One – and the result is an outsourced warranty management program that is world-class.”

About ProHome International

ProHome has over 26-years of experience in serving thousands of builders and developers in 43 states through a variety of warranty and home-maintenance service programs. ProHome also provides homeowners with the opportunity to purchase a variety of ProHome services, such as ProHome’s Home Maintenance Plans or ProHome’s Home Protection Plan, which delivers an Extended Warranty for Systems and Appliances. ProHome is constantly developing new service programs from its “personal touch” with customers, which is created by regular customer interaction, by the company’s “feet-on-the-ground” presence, and from information drawn from the Company’s extensive database of consumers, builders, and subcontractors. With this information, ProHome is able to deliver frontline communication capabilities to thousands of consumers and contractors nationwide, and that provides ProHome with expansive marketing and service fulfillment opportunities.

ProHome’s various Service Programs include:

  • ProHome’s Builders Warranty Risk Management Service.
  • ProHome’s Home Maintenance Plan.
  • ProHome’s Home Protection Plan
  • ProHome’s Maintenance and Home Repair Programs
  • ProHome’s Commercial Building Warranty Service

Learn more. www.ProHome.com or call (800) 899-2451.

About SiteOne Services

SiteOne Services offers customizable, strategic-service plans through technology, selective outsourcing, and innovative programs. These plans include:

  • S1 Technology, software as a service, which automates and enables service and work-order requests, while tracking communication and service escalation to all involved parties. On-line, customized warranty and maintenance documents are included in the service.
  • Administrative Outsourcing, outsource customer support with personal care and service. This SiteOne process enhances value and delivers customer satisfaction results through administrative support and 24/7 phone support for half the cost of direct employees.
  • The VITAL HOME Program, designed to differentiate builders in order to help sell more homes through the implementation of a series of customer relationship management processes, technology, staffing, operations, insurance protection, extended warranties, and brand perception. This Program brings dramatic cost reductions and referral increases.

Learn more: www.SiteOneServices.com. Or call 925-678-3260.

Contacts

For SiteOne Services
John D. Wagner, 919-796-9984
Jdwagner@propelmg.com

Release Summary

SiteOne Services and ProHome have partnered to offer new warranty management technology and services for new homes and for multi-family housing.

Contacts

For SiteOne Services
John D. Wagner, 919-796-9984
Jdwagner@propelmg.com