St. Mary’s Good Samaritan, Incorporated Contracts With Best Upon Request to Improve Work-life Balance for Employees, Services Offered to Patients

MT. VERNON, Ill.--(BUSINESS WIRE)--Employees, physicians and volunteers of St. Mary’s Good Samaritan, Incorporated (SMGSI) at St. Mary’s Hospital in Centralia, Ill., and Good Samaritan Regional Health Center in Mt. Vernon, Ill., now have access to an on-site concierge service provided by Best Upon Request, a national organization based in Cincinnati. To help reduce the demands and stress of everyday life, more than 1,800 employees at SMGSI may contact the concierges to request errand running, car services, grocery shopping, event planning, information research and more.

“For our employees, this service will reduce the stress of balancing busy demands of work and home. For our patients and their families, a hospitalization can obviously be very stressful. By using the concierge services for routine errands, they can keep their focus and energy on the healing process.”

In addition to serving employees, physicians and volunteers, the concierge service is available to patients and guests to address non-clinical needs. The complimentary concierge service is available to assist with making special arrangements for visitors, food requests, personal errand-running and more.

“We are excited to offer this new service to our employees, physicians, patients, and visitors,” said Mike Warren, President of Good Samaritan. “For our employees, this service will reduce the stress of balancing busy demands of work and home. For our patients and their families, a hospitalization can obviously be very stressful. By using the concierge services for routine errands, they can keep their focus and energy on the healing process.”

Tillie Hidalgo Lima, president/CEO of Best Upon Request said, “Providing concierge services to its employees and patients is yet another way SMGSI shows its commitment to providing compassionate and competent service, acting justly, respecting the dignity of all and fostering a spirit of community.”

About St. Mary’s Good Samaritan, Incorporated

Good Samaritan Regional Health Center, Mt. Vernon and St. Mary’s Hospital, Centralia operate in a unique joint operating agreement co-sponsored by SSM Health Care and Felician Services. The organization serves a 9-county market in southern Illinois by offering a broad range of specialty services which are unique to the region. The hospitals are affiliated with nearly 150 physicians, and are both major employers in their respective communities.

For more information, visit www.smgsi.com

About Best Upon Request

Established in 1989, Best Upon Request is a national certified Minority and Women Business Enterprise offering on-site concierge services as a viable and highly utilized employee benefit, and an innovative approach to holistic, patient-focused care. Concierge services are designed to enhance employees’ work/life balance, leading to increased retention, satisfaction and productivity. Best Upon Request was recently awarded the Cincinnati Better Business Bureau’s 2009 Torch Award for Marketplace Ethics.

Visit Best Upon Request online at www.bestuponrequest.com