OnState Virtual Call Center and Virtual PBX Are Now Available Through the Google Apps Marketplace

BURLINGTON, Mass.--(BUSINESS WIRE)--OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications solutions, today announced that its solutions have been added to the Google Apps Marketplace™, Google's recently launched online storefront for Google Apps™ products and services. OnState's virtual call center and virtual PBX applications let businesses leverage the rich communications and collaboration capabilities of Google Apps for use within the company and with customers. Using OnState allows businesses to employ a common set of cloud-based solutions for both internal and external collaboration. As a result, employees can use the full set of Google Apps capabilities to chat, speak, and share with customers in the same manner they communicate with colleagues, while using Google Docs™ to collaborate on everything from customer documents to call recordings and scripting.

“We are very excited to have OnState in the Google Apps Marketplace”

"Like Google, OnState is committed to bringing the power and convenience of cloud computing to business customers," said Pat Kelly, CEO of OnState. "By adding our virtual call center and virtual PBX solutions to the Google Apps Marketplace, we enable a business of any size and in any industry to enjoy enterprise-class collaboration capabilities without the expense or hassles of a conventional premise-based solution."

With OnState's virtual call center and virtual PBX solutions for Google, businesses can use Google Apps to supplement or supplant existing telephony and collaboration infrastructure, or add Google voice, text, or video chat to customer-facing Web sites and other applications. OnState’s proprietary business presence™ capabilities connect customers and colleagues to the employee who can serve them best based on worker availability, role or business rules -- independent of employee location or phone system. OnState improves customer satisfaction and enhances worker productivity by directing customers to the right person on the first attempt. With OnState, businesses can use Google Apps to measure, monitor, and manage people and customer collaborations while improving customer service.

"We are very excited to have OnState in the Google Apps Marketplace," adds Scott McMullan, Google Apps Partner Lead for Google Enterprise. "Through the Google Apps Marketplace, software vendors like OnState are helping us build a rich ecosystem of integrated apps that work seamlessly with Google Apps, allowing IT administrators to leverage the benefits of cloud computing for more of their business needs. We are happy to offer OnState to our rapidly growing Google Apps customer base."

The Google Apps Marketplace makes it easy for more than 2 million Google Apps customers to discover, purchase and deploy integrated business applications and related professional services. By integrating with user account and application data stored in Google Apps, these cloud applications provide a simpler user experience, increase business efficiency, and reduce administrative overhead. To learn more, visit google.com/appsmarketplace.

Google Apps brings simple, powerful communication and collaboration tools to organizations. With Google Apps, users can use applications such as Gmail™ webmail service, Google Talk™ instant messaging service, Google Calendar™ calendaring service, Google Docs™ program, Google Sites™ web application, and Google Video™ for business on their own domain to work together more effectively. Best of all, it's all hosted by Google, so there's no hardware or software to download, install or maintain.

OnState is hosting a webinar on Tuesday, March 30th, to further describe its call center and PBX solutions for Google Apps. Registration for the webinar is open at http://www.on-state.com/webinar.html.

About OnState

OnState provides on-demand, intelligent virtual call center and virtual PBX solutions that are network-based, and hence highly-functional, scalable, and resilient. Using the company's patented business presence technology, OnState's solutions ensure that customers are connected with the proper employee on the first try, every time, independent of location or device--including existing telephony infrastructure, hard phones, soft phones, mobile phones, and communications collaboration tools. Founded by the telecommunications pioneers who launched GeoTel Communications (NASDAQ: CSCO), OnState's mission is to reduce business communication costs dramatically with its true SaaS communications solutions. For more information, visit http://www.onstate.com.

Google, Google Apps Marketplace, Google Apps, Gmail, Google Talk, Google Calendar, Google Docs, Google Sites, and Google Video are trademarks of Google Inc.