WellStar Health System Contracts With Best Upon Request to Provide Concierge Services to Employees and Patients

MARIETTA, Ga.--(BUSINESS WIRE)--Employees at WellStar Health System in Marietta, Ga., now have access to an on-site concierge service provided by Best Upon Request, a national organization based in Cincinnati. To help reduce the demands and stress of everyday life, more than 11,000 employees of WellStar may contact the concierges to request errand running, car services, grocery shopping, event planning, information research and more. Since launching services in November, the concierges have fulfilled approximately 533 requests.

“WellStar’s commitment to maintaining a high level of employee and patient satisfaction, as well as enriching a person’s quality of life, is a testament to their vision of delivering world-class healthcare.”

In addition to serving employees, the concierge service is available to patients and guests to address non-clinical needs. The complimentary concierge service is available to assist with making special arrangements for visitors, food requests, personal errand-running and more.

“Concierge services at WellStar, facilitated by Best Upon Request, are a wonderful addition to our team member services,” said David Anderson, executive vice president HR/OL/CCO of WellStar. “These services are making a difference for our team members every day in ways that count. We are excited to be working with Best Upon Request.”

Tillie Hidalgo Lima, president/CEO of Best Upon Request said, “WellStar’s commitment to maintaining a high level of employee and patient satisfaction, as well as enriching a person’s quality of life, is a testament to their vision of delivering world-class healthcare.”

About WellStar Health System

The vision of WellStar Health System is to deliver world-class healthcare through our hospitals, physicians and services. WellStar Health System includes Cobb, Douglas, Kennestone, Paulding and Windy Hill hospitals; WellStar Physicians Group; Urgent Care Centers; Health Place; Homecare; Hospice; Atherton Place; Paulding Nursing Center; and WellStar Foundation. For more information, call 770-956-STAR or visit www.wellstar.org

About Best Upon Request

Established in 1989, Best Upon Request is a national certified Minority and Women Business Enterprise offering on-site concierge services as a viable and highly utilized employee benefit, and an innovative approach to holistic, patient-focused care. Concierge services are designed to enhance employees’ work/life balance, leading to increased retention, satisfaction and productivity. Best Upon Request was recently awarded the Cincinnati Better Business Bureau’s 2009 Torch Award for Marketplace Ethics.

Visit Best Upon Request online at www.bestuponrequest.com