Ascom Enhances its Service Offering and Extends IP-DECT Infrastructure Warranty to FIVE Years

RESEARCH TRIANGLE PARK, NC--(BUSINESS WIRE)--Ascom (US) Inc. is pleased to announce enhancements to its extensive service offerings that will roll out to customers during the first half of 2010. Ascom offers customers a wide array of services from pre-sales site survey assistance to post installation warranty and repair coverage. Customers can feel confident that an investment made in products and solutions purchased from Ascom will be maintained and supported for many years with the enhanced service offerings provided by Ascom.

“These enhancements to our service offerings allow us to extend our best customer care practices to every participating customer”

Ascom has decided to streamline the number of offerings for its Product Protection Plans (PPP) which extend the standard warranty and cover the repair and replacement of handsets. Customers will now have the choice of two PPP offerings. The first is called an “Extended PPP” which continues the basic repair and replacement coverage offered by the manufacturer’s standard warranty and the second is called a “Pinnacle PPP” which includes the basic coverage plus accidental and even liquid damage replacement.

Ascom will also start offering a new “UNITE Maintenance Plan” (UMP) to replace its traditional Software Maintenance Plans (SMP). The new UMP is designed to cover all aspects of Ascom’s UNITE application suite and related Ascom hardware. This eliminates any ambiguity about what part of a customer’s comprehensive middleware solution is covered and the status of such coverage.

Other enhanced service offerings are planned for the first half of 2010. Ascom will begin offering a remote monitoring package that includes the new Ascom Remote Agent (AGA) to host services such as Notification, Back-up and Restore. This remote monitoring package will provide customers with a service to help recognize problems prior to user complaints and restore configurations to minimize the disruptions associated with corrupted programming and hardware replacements. These new services will be included in the UMP introduced above.

“These enhancements to our service offerings allow us to extend our best customer care practices to every participating customer” says Tim Overstreet, VP of Technical Services for Ascom (US) Inc. “The value of an Ascom Service Plan is easier to recognize; lower maintenance costs, peace of mind and quality care”.

In addition, Ascom is once again reinforcing its position as the market leader by offering a revolutionary 5-year warranty for all infrastructure in its state-of-the-art IP-DECT wireless telephone platform. The extraordinary reliability of this platform allows Ascom to reassure its customers that they will experience no infrastructure equipment replacement costs throughout the amortizable life of an Ascom IP-DECT system.

ASCOM WIRELESS SOLUTIONS (www.ascom.com) is a leading provider of on-site wireless communications for key segments such as hospitals, manufacturing industries, retail and hotels. More than 75,000 systems are installed at major companies all over the world. The company offers a broad range of voice and professional messaging solutions, creating value for customers by supporting and optimizing their Mission-Critical processes. The solutions are based on VoWiFi, IP-DECT, DECT, Nurse Call and paging technologies, smartly integrated into existing enterprise systems. The company has subsidiaries in 10 countries and 1,200 employees worldwide. Founded in the 1950s and based in Göteborg, Sweden, Ascom Wireless Solutions is part of the Ascom Group, listed on the Swiss Stock Exchange.