StepStone Named a ‘Customer Satisfaction Leader’ In

StepStone Recognized as a Leader in All Key Customer Satisfaction Categories

AUSTIN, Texas--(BUSINESS WIRE)--StepStone Solutions has emerged as a ‘customer satisfaction leader’ across all categories in a comprehensive new report¹ on customer satisfaction with talent management solutions from the sector’s leading research company, Bersin & Associates. The report gave the distinction of “leader” to only those vendors that fell into the top 20 percent of customer satisfaction scores. StepStone Solutions, grouped with other providers addressing global enterprises, achieved this distinction in every one of nine satisfaction categories, which included implementation satisfaction, service satisfaction, and product satisfaction.

“It’s very rewarding to have independent verification that we are doing a good job for our customers across all key customer satisfaction areas”

The report is based on a detailed survey of more than 500 organizations of all sizes – from small-to-medium-sized businesses to globally distributed major corporations. Survey responses reflect more than 900 talent management implementations.

According to the report, “The needs of global enterprises are very complex. Applications must support multiple languages, multiple currencies, and complex domain security. They must also be highly configurable to meet unique business needs and various geography requirements. Only a few talent management suites offer comprehensive support to accommodate complex global implementations today.”

“It’s very rewarding to have independent verification that we are doing a good job for our customers across all key customer satisfaction areas,” said Matthew Parker, group managing director, StepStone Solutions. “As the report makes clear, the key to customer satisfaction success is a depth of experience with a wide range of customers and the ability to deliver reliable, business-focused implementations on a global basis, backed up by great support and a strong product set.

¹ ‘Talent Management Systems Customer Satisfaction 2010, Bersin & Associates.

About StepStone Solutions

StepStone is a global leader in talent management and acquisition software and services. Over a thousand of the world’s leading businesses use StepStone’s software-as-a-service (SaaS) solutions to recruit, retain and develop talent, while millions of people rely on the company to improve their careers. A wholly-owned subsidiary of Germany-based publishing and media company Axel Springer AG, StepStone operates in 17 countries and employs 800 people worldwide. Customers include Aviva, Deloitte, Deutsche Telekom, Lufthansa, McDonald’s, Puma, ThyssenKrupp and Volkswagen. For more information see: www.stepstone.com.

**Note to editors: For inquiries or additional information on the Talent Management Systems Customer Satisfaction 2010 Report, please contact Bersin & Associates.