West Contact Services Named 2009 Employer of the Year by the European Chamber of Commerce of the Philippines

OMAHA, Neb.--(BUSINESS WIRE)--West Corporation, a leading provider of technology-driven, voice-oriented solutions, today announced that West Contact Services, Inc. was named 2009 Employer of the Year by the European Chamber of Commerce of the Philippines (ECCP). During the Foreign Chambers’ Employment Expo 2009, job applicants voted West “Best Employer” for its competitive pay, family-like work environment and career advancement opportunities.

“We believe our value is in our ability to attract, hire and retain the right people”

“We are very proud of our Philippines operations and we’ve worked hard to become a true partner in the community by hiring, training and developing employees for the long-term,” said Matt Driscoll, executive vice president of custom operator services at West Corporation. “Our ability to create a positive working environment has made it possible for us to retain employees for years, which enables us to provide our clients with high-quality service.”

The average tenure of West's management team and front-line supervisors in the Philippines is five years. Employee longevity differentiates West in the Philippines, a growing call center hub for North American companies that want to leverage the South Asian country’s solid telecommunications infrastructure, educated workforce and unique culture.

Focused on providing its clients the highest overall value through a combination of price and performance, West has been in the Philippines since 2004. The company has two facilities located within the Manila area – Makati and Mandaluyoung City – where it processes customer care, technical support, chat, e-mail, sales, acquisition, verification, first party collections and third-party quality assurance.

“We believe our value is in our ability to attract, hire and retain the right people,” said Driscoll. “We are dedicated to helping our clients improve their customer experience and we know it’s the people we have that make the difference.”

For more information about West's Philippines operation, download the Philippines business brief or listen to the company’s podcast titled, “Philippines – Partnering Beyond Price.”

About West Corporation:

West Corporation is a leading provider of technology-driven, voice-oriented solutions. West offers its clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. West's automated customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.