Research and Markets: Business Process Outsourcing - a World Market Analysis

DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/82ead2/business_process_o) has announced the addition of the "Business Process Outsourcing - A World Market Analysis" report to their offering.

“Business Process Outsourcing: A World Market Analysis”

With the development of the business process outsourcing market, service providers are experiencing increasing growth opportunities. Demand of companies is on the rise along with the expectations of the clients. Execution of deals depends on the ability of companies to meet client demands. Future of business process outsourcing depends on investments made by vendors and the relationship of vendors with clients.

There is an increase in outsourcing of key business functions and related IT operations, as companies intend to get the right things done for less money. Usually, processes that are outsourced include those, which are necessary but provide no competitive edge. Outsourced business processes include administration, billing, payroll, training, HR functions and logistics management. With increase in mergers, acquisitions, competition and globalization, BPO industry is expected to witness higher demand for new applications and advanced systems leading to growth in the outsourcing market.

These and other market data and trends are presented in "Business Process Outsourcing: A World Market Analysis" by BizAcumen, Inc. This report is designed to be the most comprehensive in geographic coverage and vertical market analyses

Key Topics Covered:

METHODOLOGY

• Study Reliability and Reporting Limitations
• Disclaimers
• Quantitative Techniques & Reporting Level

GLOBAL MARKET OVERVIEW AND OUTLOOK

• Market Scenario
• Business Process Outsourcing Market: A Primer
• Change in Market Scenario with Outsourcing
• Major Threats
• Competition in the BPO Vendor Market
• Egypt to be Emerging Destination for IT outsourcing and BPO
• Key Industry Segments
• Worldwide Logistics BPO Market
• Customer Care Services
• Growth of Finance and Accounting Outsourcing Market Worldwide
• HR Business Processes Outsourcing Market
• Procurement BPO Market
• Consulting Services Market
• Future of Outsourcing - A Global Outlook

MARKET TRENDS

• BPO Market and its Growth
• Emerging Markets Spur Growth
• Outsourcing Taps New Benefit Areas
• Emerging Trend Towards Automation
• Offshore Outsourcing of Call Centers Gains Ground
• Offshore BPO Driving Cost-Effectiveness
• BPO - Transitioning
• BPO Moving Towards Multiple Process Outsourcing
• Shift Towards BPO
• BPO Market on a High Note
• Seeking Support from Third-Party Consultants: A Growing Trend
• Factors Driving Growth
• Multi-Process BPO - A Key Growth Driver
• Impact on Software Enterprises
• Major Obstacles
• Differences in Growth Trends by Geography and Market Segment
• IT & BPO firms to Realign Its Service Delivery Operations
• Demand for BPOs that Bring About Transformational Change
• Implementation Risk in Transformational BPO
• Trends in Key Industry Segments
• Changing BPO Buyer and Vendor Roles
• Spending Trends by Segment
• BPO Market Trends - Recent Past Perspective
• Outsourcing Challenges

SERVICE FACTS

• Business Process Outsourcing (BPO)
• Planning for BPO
• Cost Savings in BPO
• Types of BPOs
• Onsite Business Process Outsourcing
• Offsite Business Process Outsourcing
• Offshore Business Process Outsourcing

SOME CORPORATE DEVELOPMENTS MENTIONED IN THE REPORT

• BancTec Acquires DocuData Solutions
• Genpact Acquires Majority Stake in Citigroup
• Aegis BPO Takes Over AOL Call Center
• NCO Group Completes Acquisition of Outsourcing Solutions
• Accenture Acquires Gestalt
• Affiliated Computer Services to Take Over CompIQ
• Affiliated Computer Services Takes Over Communications Development
• Accenture Inks Agreement to Take Over AddVal Technology
• HP to Take Over EDS
• Hewitt Announces Acquisition of LCG
• South West Water and Accenture Enter into Outsourcing Agreement
• Eisai Inks Outsourcing Agreement with Accenture
• Accenture Enters into BPO Services Agreement with CNA Financial
• ACS Renews Contract with Weld County
• Baltimore Gas Selects Accenture to Rollout Smart Energy Savers Program
• The US Department of VA Selects EDS to Support Combat Veteran Call Center
• Scripps Selects ADP for Providing BPO Services
• TCS Bags Multi-Year IT Outsourcing Contract
• TCS Subsidiary Receives Contract for BPO Services from Sun Life Financial
• TeleTech Inks Multiyear Service Contract with JNET
• StarTek Renews Agreement with a Communication Company
• HP Bags a Long-Term Contract from Tribune Publishing
• ACS Receives a Supply Contract from CAQH
• ADP to provide HR BPO Services to Sodexo
• Convergys Enters into Agreement with a Financial Services Company
• Convergys Enters into Contract with Avaya
• CSC Wins Contract from Zurich Financial Services
• CSC Signs BPO Contract with Wilton Re
• CSC Enters into Contract with GSA
• CSC Bags Contract from Eaton
• TCS Renews Contract with Virgin Atlantic
• Spherion and United Airlines Renew Contract for Recruitment Outsourcing
• Harvard Pilgrim Extends Agreement with Perot Systems
• CGI Extends Contract with Océ North America
• Spherion to Expand RPO Operations
• + many more

MAJOR PLAYERS

• Accenture (USA)
• Adaptis, Inc. (USA)
• Aegis InterWorld, Inc. (USA)
• Affiliated Computer Services (USA)
• Amdocs Limited (USA)
• Ceridian Corporation (USA)
• CGI Group (Canada)
• Computer Sciences Corporation (USA)
• Convergys Corporation (USA)
• Electronic Data Systems Corporation (USA)
• Gevity HR, Inc. (USA)
• Hewitt Associates, LLC (USA)
• Intelligroup, Inc. (USA)
• KARVY Global Services Limited (India)
• Keane, Inc. (USA)
• Perot Systems Corporation (USA)
• Sapient Corporation (USA)
• Spherion Corporation (USA)
• StarTek, Inc. (USA)
• Tata Consultancy Services Limited (India)
• Intelenet Global Services Pvt. Ltd. (India)
• Unisys Corporation (USA)

MARKET ANALYTICS

REGIONAL OVERVIEW

COMPANIES PROFILED

For more information visit http://www.researchandmarkets.com/research/82ead2/business_process_o