STERLING, Va.--(BUSINESS WIRE)--N.E.W. Customer Service Companies Inc. (NEW), the leading provider of extended service plans, buyer protection services and product support, has announced it is partnering with Cabela’s, the World’s Foremost Outfitter® of hunting, fishing and outdoor gear, to offer customers Xtreme Protection, a suite of premium service and product replacement plan options.
“We strive to support our customers and their love of the outdoors,” said Cabela’s vice president of customer relations, Ron Spath. “NEW’s product protection plan will enhance our offerings and ensure that our customers have the ultimate outdoor adventure.”
The Xtreme Protection plan offers Cabela’s customers hassle-free and convenient services to protect them should a product experience a failure or need to be replaced. Products covered under the plan include optics such as scopes and binoculars, a variety of electronic items including GPS units, depth finders and marine specialty products, apparel, footwear, outdoor equipment such as tents and shelters, hunting accessories, grills and more.
The two-year service plan coverage begins after the manufacturer’s labor warranty ends, and it includes coverage for mechanical and electrical breakdowns, even from normal wear and tear, failures from defects in materials and workmanship, and damage caused by power surges (beginning from the date of purchase) on select eligible items costing $200 or more. The no-lemon policy also ensures replacement of any product that requires more than three repairs for the same defect during the term of service. One-year replacement plans begin after the end of the store return policy period, cover all eligible items priced at less than $200 and provide a one-time replacement for the product if it fails for any covered reason.
In addition to service and replacement plans, one-year apparel and footwear plans are available for as little as $4.99. These plans are available for eligible apparel up to $500 and eligible footwear up to $200. Coverage begins after the end of the store return policy period and provides a one-time replacement for the product.
Consumers who opt for Cabela’s Xtreme Protection plans receive many benefits, including convenient toll-free customer support 24/7/365, 100 percent coverage for parts and labor, and no out-of-pocket expenses for covered repairs or replacements.
“We value this opportunity to work with Cabela’s, which delivers innovative and high-quality products and service to enhance the customer’s outdoor experience,” said NEW’s vice president of sales and marketing, Rob DiRocco. “We share Cabela’s values and dedication to service, and we look forward to serving its customers.”
NEW is the leading provider of extended service plans, buyer protection services and product support, providing coverage to more than 150 million consumers. Founded in 1983, with headquarters in Sterling, Va., NEW provides award-recognized post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms. NEW has expanded its product offerings and now delivers a comprehensive customer care solution that begins on day one of the product purchase and extends through the end of the product life cycle. For more information, please visit NEW at www.newcorp.com or call 1-800 WHAT’S NEW (1-800-942-8763).
About Cabela’s Incorporated
Cabela’s Incorporated, headquartered in Sidney, Nebraska, is a leading specialty retailer, and the world’s largest direct marketer, of hunting, fishing, camping and related outdoor merchandise. Since the company's founding in 1961, Cabela’s(R) has grown to become one of the most well-known outdoor recreation brands in the world, and has long been recognized as the World’s Foremost Outfitter(R). Through Cabela’s growing number of retail stores and its well-established direct business, it offers a wide and distinctive selection of high-quality outdoor products at competitive prices while providing superior customer service. Cabela’s also issues the Cabela’s CLUB(R) Visa credit card, which serves as its primary customer loyalty rewards program. Cabela’s stock is traded on the New York Stock Exchange under the symbol “CAB”.