Canada’s Most Highly Anticipated Call Centre Event Returns with Best Buy, AMEX Canada, Saber Inc., and Many More!

NEW YORK--(BUSINESS WIRE)--IQPC announces Call Centre Week Canada, taking place August 17 – 20, 2009 at The Fairmont Royal York, Toronto, Canada.

“When IQPC asked me to participate in a panel discussion, I was happy to do so. I've seen the value of IQPC’s events, adding knowledgeable speakers discussing interesting and relevant topics. Not to mention great networking opportunities.”

Call Centre Week Canada will focus on strategies for weathering the economic storm, including how to retain top performing agents, how to keep top delighters, connect with customers and generate more revenue from existing customers.

Brian Jones, Senior Manager, Customer Contact, Best Buy Canada LTD, said, “When IQPC asked me to participate in a panel discussion, I was happy to do so. I've seen the value of IQPC’s events, adding knowledgeable speakers discussing interesting and relevant topics. Not to mention great networking opportunities.”

Brian Jones, Senior Manager, Customer Contact, Best Buy Canada LTD will be presenting an interactive panel discussion on “Are Contact Centres Designed Effectively?” In addition to the interactive panel session the event will feature interactive learning sessions, game shows, “out-of-the- box thinking” session and peer-to-peer moderated roundtable discussions.

Call Centre Week Canada will offer you the opportunity to:

• Engage with your peers for problem solving and strategizing
• Extract the most value, solutions from every session
• Maximize the time you spend at the event
• Enhance your professional development
• Participate in an interactive learning environment
• Network and form important business relationships

The event will feature fresh perspective from leading companies: Best Buy Canada Ltd, Assurant Solutions- Kingston Operations Centre, AMEX Canada, Trader Corporation, Canadian Tire Financial Services, Sabre Inc. Uruguay, Contact Management Magazine, NCO Group Inc., Interactive Intelligence, and Unicor.

For more information on Call Centre Week Canada, please contact Kristy Dineen at [e-mail] or visit www.iqpc.com/us/callcentrecanada

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across five continents. IQPC leverages a global research base of best practices to produce a cross industry portfolio of conferences.