Sitel Grows Contact Center in Port Arthur, Texas

Location Provides Customer Care Support to Major Telecom Provider

NASHVILLE, Tenn.--(BUSINESS WIRE)--Sitel, a leading global business process outsourcing (BPO) provider, today announced that it is expanding its customer care facility in Port Arthur, Texas. The facility, first opened in 2002, is expected to expand its current staff by approximately 20 percent. To meet the need of Sitel’s customer, more than 35 new positions are expected to be added, including management and support positions.

“The growth of this location is a testament to our communities’ highly-skilled workforce and the Sitel agents that have provided exceptional service to our client and their customers”

With the growing demands for high quality customer support, Sitel will continue to focus on bringing jobs to the U.S. and help support economic expansion. The current recruitment drive will support the recent expansion of a major worldwide telecommunications and wireless provider that has outsourced their calls to Sitel. The Port Arthur facility will provide customer service and technical support, online and by telephone.

“The growth of this location is a testament to our communities’ highly-skilled workforce and the Sitel agents that have provided exceptional service to our client and their customers,” said Chad Carlson, executive vice president of Global Operations at Sitel.

Prospective agents that are interested in joining the talented team are invited to apply via www.sitel.com.

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.