IQPC’s 10th Annual Call Center Week Focuses on Turning Adversity Into Advantage

LAS VEGAS & NEW YORK--(BUSINESS WIRE)--IQPC’s 10^th Annual Call Center Week will focus on strategies for turning adversity into advantage and weathering the economic storm. The four day event will bring together call center experts to share strategies on key aspects of call center performance including talent management, technology, and cost management.

This year, the event takes a realistic approach to the economy and provides practical solutions for positioning call centers for success. Featuring 50+ speakers, the event allows attendees to customize their learning experience through their own choice of 3 tracks and a variety of learning formats including roundtables, panel discussions, and 12 workshops.

Speakers Include:

• Patrick Ramsey, Chief Operating Officer, Multimedia Games
• Nancy Valla, Vice President of Service Operations, CIGNA Voluntary
• Om Kundu, First Vice President, SunTrust Banks
• Dennis Bianchi, Senior Vice President, Horace Mann Insurance
• Scott Ackerman, VP Customer Care, eHarmony

Other industry speakers include Horace Mann Insurance, CVS/Caremark, Best Buy, Bath and Body Works, SecureAlert, Baylor Healthcare, Windstream Communications, Access Business Group, Southwest Business Corporation, Perot Systems, NJ SHARES, Healthnet, Suddenlink Cable TV, Marketing Alternatives, Williams-Sonoma, Zappos.com and many more.

For more information on the 10^th Annual Call Center Week, please visit http://www.callcenterweek.com

For more information on the Call Center Excellence Awards, please visit http://callcenterweek.com/awards.php

About IQPC:

International Quality and Productivity Center (www.iqpc.com) provides millions of business executives with tailored practical conferences, keeping them up-to-date with industry trends, technological developments and the regulatory landscape.