CosmoCom Showcases Telehealth at World Health Care Congress

MELVILLE, N.Y.--(BUSINESS WIRE)--Healthcare providers are adopting telehealth to support high standards of care and cost reduction, because telehealth creates efficient, effective, consistent personal interactions between caregivers and the patients they serve. CosmoCom will demonstrate CosmoHealth™ -- its Unified Patient-Provider Communication (UPPC) system for inbound and outbound patient calls in booth 307 at the World Health Care Congress in Washington, D.C., April 14-16. UPPC supports intelligent queuing and routing of calls and interoperates with Electronic Health Records (EHR) to deliver timely, accurate information with every call. More information about the CosmoCom telehealth applications is available at http://www.cosmocom.com/UPPC.

“We look forward to increasingly productive partnerships with a variety of healthcare organizations, and in expanding interoperability with other healthcare information technology vendors.”

Compartmentalized, uncoordinated care is often reflected in compartmentalized, uncoordinated communication systems. CosmoHealth supports UPPC for large health care campuses, which typically encompass many separate patient communication operations. CosmoHealth UPPC consolidates these diverse operations into a single platform, reducing costs and creating a consistent, unified patient experience that strengthens the bonds of trust between provider and patient and supports positive outcomes.

Proactive patient care via EHR-driven outbound telephone calls has been proven to reduce the overall cost of care while improving patient outcomes. CosmoHealth ProActive is a patient care outreach system that applies predictive dialing technology to make outreach caregivers more productive. This application has become a specialty for CosmoCom, and its knowledge and experience are packaged into the CosmoHealth ProActive application.

Healthcare organizations have selected CosmoCom telehealth platforms for their ability to integrate with EHR systems, strong reporting and management tools, and ability to support caregivers located anywhere, including those working at home, in inbound and outbound applications.

“CosmoCom is delighted to be supporting the innovative and highly successful efforts of healthcare organizations across the country to improve healthcare while reducing the cost of that care,” said Ari Sonesh, chairman and CEO of CosmoCom. “We look forward to increasingly productive partnerships with a variety of healthcare organizations, and in expanding interoperability with other healthcare information technology vendors.”

CosmoCom technology will also be showcased in booth 1527 of the American Telemedicine Association’s ATA 2009 in Las Vegas, Nevada, April 26 – 28.

About CosmoCom

CosmoCom™, the global leader in Unified Patient-Provider Communication, excels in providing IP contact center platforms for healthcare enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of CosmoCom technology by deploying it themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world, major healthcare providers like the University of Kentucky Medical Center, and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. For more information, please visit http://www.cosmocom.com.