RightNow Introduces High Security Hosting for US Department of Defense and Federal Civilian Agencies

First On Demand CRM Vendor to Offer High Security SaaS Capabilities, Helping Government Agencies Leverage the Cloud

BOZEMAN, Mont.--(BUSINESS WIRE)--RightNow® Technologies (NASDAQ:RNOW) today unveiled new, highly secure, defense-ready hosting capabilities designed to support both the Department of Defense (DoD) and other civilian government and intelligence agencies that require stringent, evolving levels of compliance and security. Two commands within the DoD have made the decision to move ahead with this new offering.

“With a focus on improving the customer experience, RightNow provides a market-leading solution for governments looking to enhance service delivery and interactions with their constituents.”

“Our new secure hosting capabilities will help our DoD clients to tap into the cloud and experience the benefits of software delivered as a service (SaaS). The DoD requires a more intense level of security than most civilian agencies, and we are proud to be the first on demand CRM vendor capable of meeting their needs.” Greg Gianforte, CEO and founder, RightNow

RightNow is the On Demand CRM Leader in Government

“With a focus on improving the customer experience, RightNow provides a market-leading solution for governments looking to enhance service delivery and interactions with their constituents.” Datamonitor March 2009 report, Decision Matrix: Selecting a CRM Vendor in Government

RightNow is a pioneer in bringing the SaaS delivery model to government agencies and has successfully served the US government for more than ten years. Over 155 public sector clients, including nearly every US cabinet level agency, Army, Marines, Air Force, members of the Intelligence Community and DoD, rely on RightNow to deliver real-time information, when and where it's needed.

High Security Hosting for Department of Defense and Civilian Agencies

RightNow’s new, highly secure, defense-ready hosting capabilities can help the DoD reap the benefits of SaaS, such as lower cost of ownership, fast deployments and exceptional scalability. Because the DoD requires an unparalleled level of security, RightNow’s new hosting capabilities use DITSCAP/DIACAP to ensure compliance with DoD Instruction 8500.2, meet US Federal security standard FISMA (NIST 800-53) and include a 24x7 dedicated security and information assurance team. For civilian agencies with requirements similar to the DoD, RightNow now offers a second, highly secure hosting environment to meet their needs.

Comments on RightNow’s New, High Security Hosting Capabilities

“RightNow’s enterprise-class, global hosting infrastructure has a consistent track record of high availability. It is exciting to be the first SaaS provider to meet the stringent requirements of the DoD utilizing the cloud computing paradigm.” Laef Olson, chief information officer, RightNow

“In the last year, our North America public sector sales grew 66 percent, showing the demand for cloud based CRM is growing among government agencies. Under the Obama administration’s mandates of transparency, collaboration and efficiency, the need for our SaaS CRM will only continue to increase.” Kevin Paschuck, vice president, public sector, RightNow

RightNow will be hosting their annual Government User Group on April 14^th, 2009, in Washington, DC. To attend and learn more about RightNow government clients, please visit: http://www.rightnow.com/events-seminar-government-090414.php.

About RightNow Technologies

RightNow (NASDAQ:RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit RightNow Technologies.

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