Nuance’s Veriphy 3.0 Responds to Industry Demand for Joint Commission Compliant Critical Test Result Management

CHICAGO--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech solutions, today announces its new on-demand offering, Veriphy™ 3.0, a critical test result management (CTRM) solution that enables healthcare provider organizations to comply with The Joint Commission’s accreditation requirement for the way patients’ critical test results are communicated. Veriphy 3.0 is presently the only end-to-end healthcare enterprise solution that automatically tracks provider-to-provider shared patient messages, indicates the severity of patients’ findings and through its notification and message delivery process, does not “close the communication loop” until message receipt is verified by an authorized caregiver. Nuance is demonstrating this technology at the Radiological Society of North America’s (RSNA) annual conference in booth #6215.

“Veriphy 3.0 creates a standard process for communication and documentation amongst ordering clinicians, radiologists and the lab to ensure healthcare organizations are compliant with the Joint Commission’s accreditation requirement for the way patients’ critical test results are communicated, and more importantly that messages don’t fall through the cracks”

Because getting information to the right clinician in a timely manner can be challenging, Veriphy streamlines the process by eliminating numerous communication handoff scenarios that put shared patient information at risk. Key product enhancements of Veriphy 3.0 include:

Connect Live – Facilitates critical result notification at the time the patient’s indication is identified by enabling bi-directional communication from the Veriphy system, the radiology reporting application (RadWhere for Radiology or PowerScribe for Radiology) or the lab. Notification can be sent via a personalized alert direct to the intended caregiver, or by incorporating a designated person to communicate the message, while ensuring that the message is monitored until received.
Directory Synch – Consolidates caregivers’ profiles across the institution, creating one consistent point-of-delivery that makes it simple to communicate with the correct ordering clinician every time.
Custom Notifications – Creates customized e-mail, fax, pager and text alerts based on the institution’s preference.
PIN Validation – Prompts users to enter a PIN to validate who has received the message in instances of shared devices, speeding receipt via a mobile device and closes the communication loop in the quick press of a few buttons.

“Veriphy 3.0 creates a standard process for communication and documentation amongst ordering clinicians, radiologists and the lab to ensure healthcare organizations are compliant with the Joint Commission’s accreditation requirement for the way patients’ critical test results are communicated, and more importantly that messages don’t fall through the cracks,” stated Peter White, general manager of Veriphy, Nuance Healthcare. “And because Veriphy is offered as a hosted application, it requires no investment in new hardware or software. Veriphy adapts to clinician behavior, preferred communication style and work patterns, and requires minimal orientation.”

Veriphy has changed the landscape of clinical communications and the reason is simple: CTRM cost-effectively improves patient care and staff efficiency at the same time. The solution works with other clinical information systems for laboratory, cardiology and pathology, and is used by more than 180 diverse hospital customers nationwide including:

Yale-New Haven Hospital (YNHH) - a 944-bed tertiary referral center which regularly ranks among the best hospitals in the U.S. by U.S. News & World Report and is accredited by the Joint Commission.
Virginia Commonwealth University Medical Center (VCU) - located in central Virginia and has been honored by U.S. News and World Report, and as a technology leader by being recognized as one of the “Most Wired” healthcare institutions.
Emory Healthcare - the largest, most comprehensive health care system in Georgia, Emory Healthcare has 1,184 licensed patient beds, 9,000 employees and more than 20 health centers located throughout Metro Atlanta.
Catholic Healthcare West - serving more than 4 million annual patient visits and is headquartered in San Francisco, CA.
HealthOne (HCA) - all HCA facilities have received Joint Commission accreditation and are based in Denver, Colorado.

“We were looking for a solution that could be easily integrated with our current workflow, while still providing the highest level of service to both patients and referring physicians. Veriphy has helped our radiology department speed patient care and become more reliable and timely in its communication of critical test results. Our staff has decreased critical result communication time from one hour to just 16 minutes and, Veriphy has in part, helped us to increase the number of radiology exams processed annually from 312,000 (FY 2008) to 360,000 (FY 2009),” said Ron Miller, director, department of radiology, VCU Health Systems.

Today, more than 30 percent of U.S. radiologists use speech-driven workflow solutions from Nuance to improve clinical documentation and communication, enhance patient care and reduce transcription costs by up to 100 percent. Nuance’s integrated solutions support a single, end-to-end, closed-loop management process for radiology. In addition to Veriphy, the full closed-loop radiology product portfolio includes:

RadPort for Radiology – Decision support for appropriate high-cost exam ordering (see separate release for more information).
PowerScribe for Radiology – Speech-enabled reporting for highly accurate clinical documentation.
RadWhere for Radiology – Data-driven, front-end structured speech recognition reporting application designed for multi-PACS/RIS, multi-site workflow orchestration (see separate release for more information).
Veriphy – Solution for critical test result management (CTRM) (see separate release for more information)
RadCube for Radiology – Web-based business intelligence tool for advanced clinical data mining, outcomes analysis and information classification.

For more information, including demonstrations of the new features of Veriphy 3.0, visit Nuance’s booth #6215 (South Building - Hall A) at the annual RSNA show, November 30 – December 5, McCormick Place, Chicago.

Nuance’s Healthcare Business

Nuance’s Healthcare Business provides a comprehensive family of speech-driven clinical documentation and communication solutions that enable healthcare provider organizations to reduce operating costs, increase reimbursement, and enhance patient care and safety. No matter the specific requirements of a healthcare provider organization, Nuance has solutions to meet its needs. For more information, please visit http://www.nuance.com/healthcare/ .

Nuance Communications, Inc.

Nuance (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.

Nuance, the Nuance logo, PowerScribe, RadWhere, RadPort, RadCube and Veriphy are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.

The statements in this press release, relating to future plans or future events or services, are forward-looking statements which are subject to specific risks and uncertainties. These could involve particular market trends, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The actual results, events and services may vary significantly from the forecasts. The reader is warned not to rely on these forward-looking statements without reservation, since these are simply reflections of the current situation.