Thunderhead Wins Nation's Largest Consumer Credit Counseling Service - Money Management International

IRVINE, Calif.--(BUSINESS WIRE)--Thunderhead, recognized innovators in document automation and multi-channel communications solutions, today announced that its platform was selected by Money Management International (MMI) to power sophisticated customer correspondence for MMI’s family of Consumer Credit Counseling Service (CCCS) agencies.

“Companies like MMI need next-generation technologies that will improve their ability to engage with customers by delivering high-quality, personalized communications in real time. They are also seeking solutions that will easily integrate with existing core systems and provide out-of-the-box support for other enterprise standards, like those provided by IBM ECM”

The largest nonprofit, full-service credit-counseling agency in the US, MMI selected the Thunderhead NOW platform due to its standards-based open architecture, business user-centric design and flexible support for both print and multi-channel, electronic output.

Houston, Texas-based MMI has provided over 600,000 consumers annually with professional financial guidance, including credit and bankruptcy counseling, debt management assistance and other educational services. The company sought to replace a homegrown application with a more scalable, flexible solution that would integrate rapidly with its customized core systems, support the corporation’s growth and enhance customer loyalty.

According to Darren Schumaker, MMI director of applications and information technology, the Thunderhead NOW platform will enable the company to improve the quality and professionalism of its communications with current and prospective customers across multiple languages and various media, such as the Web, email, fax and traditional print mail. “Thunderhead’s superior technology, broad functionality and reliable support team made the solution an easy choice for us, and we look forward to completing the implementation,” he said. “Thunderhead went the extra mile to earn our business.”

Following implementation, Thunderhead NOW will further enable MMI to ensure legal and regulatory compliance, content accuracy and overall conformity with MMI’s corporate brand. MMI will also be integrating Thunderhead NOW with its IBM FileNet Enterprise Content Management (ECM) software, which means that all consumer correspondence can be automatically archived for record-keeping and fast retrieval by customer support.

“Companies like MMI need next-generation technologies that will improve their ability to engage with customers by delivering high-quality, personalized communications in real time. They are also seeking solutions that will easily integrate with existing core systems and provide out-of-the-box support for other enterprise standards, like those provided by IBM ECM,” said Glen Manchester, CEO of Thunderhead. “We are thrilled that MMI has selected Thunderhead NOW to help take its business to the next level.”

About MMI

Money Management International (MMI) is the nation’s largest nonprofit, full-service credit-counseling agency, providing confidential financial guidance, financial education, counseling and debt management assistance to consumers since 1958. MMI helps consumers trim their expenses, develop a spending plan and repay debts. Counseling is available by appointment in branch offices and 24/7 by telephone and Internet. Services are available in English or Spanish. To learn more, call 800-762-2271 or visit www.MoneyManagement.org.

About Thunderhead

Thunderhead is the leading provider of enterprise solutions for the production of highly personalized, multi-channel communications.

Thunderhead’s innovative platform, Thunderhead NOW, empowers business users to own the end-to-end process of creating and maintaining customer communications and delivers significant efficiencies and cost savings. Thunderhead NOW also enhances customer engagement, improving customer satisfaction, loyalty and revenue outcomes.

Due to its unique combination of business user control, open standards-based architecture and broad enterprise capabilities, Thunderhead has quickly established itself as a clear market leader and is one of the fastest-growing software companies in the world. The company counts many of the world’s leading private and public sector organizations as customers, including Morgan Stanley, HBOS, UBS, Prudential, and the Australian Department of Immigration and Citizenship. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.

For further information please visit http://www.thunderhead.com.