SOUTHBOROUGH, Mass.--()--ViryaNet Limited (OTHER OTC: VRYAF.PK), a leading provider of software applications that optimize business processes for field service management, today announced that Origin Energy’s National Response Centre (NRC) in Australia has selected the ViryaNet solution to schedule, route, and manage its workforce of field technicians.
“We welcome The NRC into the ViryaNet family”
The NRC provides a range of services to Australia's utility industry, including inbound call management (emergencies and non-urgent network faults), work order field dispatch, and communication services between field and dispatch.
Under the terms of the contract, The NRC licensed ViryaNet software to schedule, unify, and manage its workforce of Response Officers in a single scheduling and exception-based management solution. The ViryaNet solution will manage inbound emergency and non-emergency calls, logging and dispatching of relevant information to utility distributors, retailers or, other parties where required. Using the ViryaNet solution, The NRC will streamline and consolidate its call handling and dispatch process, and, where possible, remove unnecessary and inefficient steps within this process, thereby continuing to offer a reliable 24-hour, year-round emergency call and dispatch response service to the Australian citizenry.
The NRC receives over 177,000 calls (all sources) yearly, and dispatches over 160,000 field dispatches yearly. The NRC is unique in that it handles a variety of different call types for a variety of different clients, including the associated dispatch activity. Each client has different requirements that can range from the type of data required to be captured, to the method of dispatch and the SLA on answering and dispatching the job details. Each of these differing requirements will be managed within the ViryaNet solution.
The ViryaNet solution is a holistic, integrated, and customer-focused solution for optimizing field service operations. The solution consists of several solution components, including work order management, scheduling and dispatch functionality, workflow, mobility, real-time monitoring capabilities, a full suite of business intelligence tools, and powerful integration capabilities. The solution's value is in its agility to manage business process exceptions, in addition to the routine processes that are experienced by most companies.
“The ViryaNet solution best met our current requirements to log and dispatch calls as well as providing a good base for future expansion of our service offerings,” stated Shane Rayner, Manager, NRC. "ViryaNet’s solution will provide us with a fantastic opportunity to improve efficiencies across our business, as well as allowing us to consolidate our existing client base and position ourselves for future growth."
"We welcome The NRC into the ViryaNet family,” stated Memy Ish-Shalom, President & Chief Executive Officer, ViryaNet. "And we steadfastly support The NRC in its pursuit of continued excellence."
About The National Response Centre
The National Response Centre (formerly Central Dispatch - Gas and Fuel) was established in 1972 following the conversion of Australia’s second largest city, Melbourne, from town gas to natural gas. It has operated 24x7 since 1974. NRC's 34 years experience managing inbound gas emergency calls includes escalation of critical emergency service orders to field resources, incident notification and reporting and communication support during emergencies. In December 1999, Origin Energy (then named Boral Energy) acquired NRC's assets from the Victorian Government and secured service provision contracts from the Gas services business. The NRC business was established to provide call centre, field dispatch and support services to Australia's utility industry. Services include inbound call management (emergencies & non urgent utility network faults), work order field dispatch, and voice and data communications services between the field and dispatch.
About ViryaNet
ViryaNet provides packaged industry solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in operational excellence. ViryaNet's solutions specialize in the functions of scheduling and dispatching resources and enabling mobile field communication. Embedding industry best practices and utilizing a powerful workflow engine, web architecture, and visibility suite, the ViryaNet solutions allow companies to outperform their competition, better the customer experience, improve financial performance, and address regulatory compliance. ViryaNet possesses a 20-year history in the field service space, a vast number of customers across a variety of industries, and strong partnerships with leading platform and system integration companies. Headquartered in Southborough, MA, ViryaNet enjoys a worldwide presence with offices and customers located in North America, Europe, and the Pacific Rim. For more information, visit www.viryanet.com.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet’s expectations, beliefs, intentions, or strategies regarding the capabilities of its products, its relationships with its customers, its customer purchases, its future operational plans and objectives including integration of other businesses, its future business prospects, its future financial performance, its future cash position, and its future prospects for profitability. All forward-looking statements included in this document are based upon information available to ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet’s business include market acceptance of and demand for the Company’s products, risks associated with a slow-down in the economy, risks associated with the financial condition of the company’s customers, risks associated with competition and competitive pricing pressures, risks associated with increases in costs and operating expenses, risks in technology development and commercialization, the risk of operating losses, risks in product development, risks associated with international sales, and other risks that are set forth in ViryaNet’s Form 20-F, dated August 29, 2007, and the other reports filed from time to time with the Securities and Exchange Commission. Reported results should not be considered an indication of future performance. You should not place undue reliance on these forward-looking statements, which speak only as the date hereof. ViryaNet disclaims any obligation to publicly update or revise any such forward-looking statements to reflect any change in our expectations or in events, conditions, or circumstances on which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the forward-looking statements.
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